STEPHANIE RELEFORD
Program Manager
Hugoton,KS
Summary
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Overview
20
20
years of professional experience
Work History
Home Program Manager
Mosaic
01.2024 - 12.2025
- Oversee the Shared Living program by ensuring quality care is provided to individuals with a developmental disability. Supervise the Mosaic at Home Coordinator and ensure member electronic file compliance with State of KS regulations. Provide support to Home Providers, members, oversee communication with guardians and provide updates to team members. Provide input for and implement new policies. Interact with the community, provide program information and lead recruitment efforts. Excel at working remotely and providing quality customer service. Meet with incoming potential members and home providers, explain services and program structure.
Skating Rink Manager
Rolla Recreational Center
09.2024 - 06.2025
- Managed daily rink operations, ensuring smooth activities and customer satisfaction.
- Trained and supervised staff to maintain high service standards and operational efficiency.
- Developed and implemented safety protocols to enhance customer experience and reduce incidents.
- Coordinated scheduling for events, maximizing rink utilization and revenue generation.
- Maintained a strong online presence through regular updates on social media platforms and website content, increasing visibility and attracting new customers.
- Coordinated special events such as birthday parties and corporate gatherings, ensuring positive guest experiences.
Independent Program Contract Supervisor
Mosaic
01.2018 - 01.2024
- Oversee Adult and Child Developmental Homes and ensure quality care is provided to individuals with a developmental disability. Held a caseload of 25 members and 20 contractors. Ensure member and provider paper and electronic files compliant with state of AZ regulations. Re-wrote all Individual Support Plan goals for the agency. Began working remotely in 2020.
Targeted Case Manager
Mosaic
01.2016 - 01.2018
- Wrote Individual Support Plans for individuals with disabilities in Mosaic services. Ensured program staff were trained on Support Plan goals and executed goals according to plan. Complete functional analysis and assessmentsWrote Behavior Support Plans based off assessment results for individuals with developmental disabilities needing behavior supports & ensured staff supporting individuals utilized plan strategies.
Case Management Secretary
Mosaic
01.2011 - 01.2016
- Provided administrative support for Case Management team. Ensured Individual Support Plans were complete and filed appropriately. Supported the team in the transition from paper to electronic health records. Interacted with individuals with developmental disabilities in the office setting. Supported Program Review committees monthly with scheduling and organization.
Direct Support Associate
Mosaic
01.2006 - 01.2011
- Provided direct support for individuals with a developmental disability in a group home and 24 hour apartment setting. Prepared meals paying attention to any special dietary considerations.Prepared, administered and documented medication administration. Provided input for Individual Support Plan goals.
Education
Associates - Fine Arts
Garden City Community College
Garden City, Kansas01.2005
Diploma - undefined
Garden City High School
Garden City, Kansas01.2003
Skills
- Honest
- Dependable
- Attention to detail
- Managerial leadership
- Project management
- Problem-solving
- Team management
- Team training and development
- Customer service
- Remote work since 2020
- Relationship building
- Quality assurance
Accomplishments
- Supervised team of 5 staff members as interim PM in Arizona
- Achieved growth in KS Shared Living program, started with 9 home providers and 10 members
- Program currently has 17 home providers and 20 members
- Served on state committee for shared living
Timeline
Skating Rink Manager
Rolla Recreational Center
09.2024 - 06.2025
Home Program Manager
Mosaic
01.2024 - 12.2025
Independent Program Contract Supervisor
Mosaic
01.2018 - 01.2024
Targeted Case Manager
Mosaic
01.2016 - 01.2018
Case Management Secretary
Mosaic
01.2011 - 01.2016
Direct Support Associate
Mosaic
01.2006 - 01.2011
Diploma - undefined
Garden City High School
Associates - Fine Arts
Garden City Community College
Awards
Recipient of the Louise Sherman Memorial Scholarship at GCCC, Recipient of the Excellence of Leadership award - Mosaic 2019