S.R. Fleming
Summary
Experienced logistics professional with a strong track record in managing dispatch operations and ensuring prompt and precise delivery of goods. Recognized for fostering a collaborative team environment and consistently achieving operational objectives. Adaptable to changing demands, skilled in route planning, staff management, and providing exceptional customer service. Highly valued for reliability and a results-driven approach in achieving organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Contact Manager
FedEx
10.2020 - 02.2025
- Increased driver retention rates by developing incentive programs that rewarded outstanding performance and promoted healthy competition among team members.
- Reduced delivery errors with thorough package verification processes before dispatching to drivers.
- Addressed delivery delays proactively, strategizing solutions to minimize impact on customers and overall operations.
- Fostered open lines of communication within the team by maintaining an approachable demeanor and encouraging honest feedback from all employees.
- Implemented cost-saving measures that reduced operational expenses without compromising service quality or employee morale.
- Streamlined dispatch operations by incorporating advanced software tools for better task allocation and tracking.
- Managed a diverse team of dispatchers and drivers, promoting a positive work environment fostering collaboration and teamwork.
- Achieved higher customer satisfaction rates by ensuring prompt and accurate package deliveries.
- Created a comprehensive employee onboarding program that effectively prepared new hires for their roles and responsibilities as dispatchers and drivers.
- Conducted regular performance evaluations on staff members, providing constructive feedback for professional growth.
- Coordinated cross-functional efforts between warehouse personnel, drivers, and customer service representatives to ensure seamless communication throughout the supply chain process.
- Evaluated staffing needs regularly, adjusting schedules accordingly to meet fluctuating demand while maintaining optimal resource utilization levels consistently throughout the year.
Unloader/Stocker
FedEx Ground
06.2019 - 07.2020
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
Driver
National Tire Warehouse
01.2017 - 01.2020
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Logged mileage, stops, orders and carton counts for each route.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
Kitchen Manager
Millers Alehouse at Winter Park
01.2014 - 01.2016
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Manager
Fleming's Prime Steakhouse & Wine Bar
07.2008 - 08.2014
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Kitchen Manager
Bonefish Grill
01.2003 - 10.2007
- Increased kitchen output by analyzing workflow patterns and adjusting tasks as necessary.
- Developed strong working relationships with vendors leading to improved reliability of supply chain.
- Actively participated in continuous improvement initiatives aimed at enhancing kitchen operations.
- Collaborated with front-of-house staff to address service bottlenecks, enhancing overall dining experience for guests.
- Assisted in managing daily operations, ensuring timely preparation of meals during peak hours.
Sous Chef/Kitchen Manager
Seasons 52
02.2001 - 03.2002
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
Assistant Manager
Johnny Rivers Smokehouse
09.1998 - 10.2000
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
Education
Associate of Science - Sports Science
Seminole State College
Altamonte Springs, FL01.2017
Skills
- Valid Driver's license
- Transportation coordination
- Employee training/supervision/motivation
- Attendance documentation
- Tracking of man hours
- Operations monitoring
- Package handling
- Heavy lifting
- Safe driving practices
- Logistics and transportation
- Packing and shipping
- City and non-city driving
- Report generation
- GPS and route deliveries planning
- Vehicle inspection
- Warehouse operations
- Shift coverage
- Inventory tracking
- DOT regulations
- Customer assistance/feedback handling
- Load security and guidance
- Documentation and reporting
Certification
- Driver's License, 01/01/24, 01/01/26
- DOT Certification, 01/01/24, 01/01/26
Timeline
Business Contact Manager
FedEx
10.2020 - 02.2025
Unloader/Stocker
FedEx Ground
06.2019 - 07.2020
Driver
National Tire Warehouse
01.2017 - 01.2020
Kitchen Manager
Millers Alehouse at Winter Park
01.2014 - 01.2016
Manager
Fleming's Prime Steakhouse & Wine Bar
07.2008 - 08.2014
Kitchen Manager
Bonefish Grill
01.2003 - 10.2007
Sous Chef/Kitchen Manager
Seasons 52
02.2001 - 03.2002
Assistant Manager
Johnny Rivers Smokehouse
09.1998 - 10.2000
Associate of Science - Sports Science
Seminole State College
Similar Profiles
Tony ScottTony Scott
Package Handler at FedExPackage Handler at FedEx
Blanca CharlesBlanca Charles
Customer Solutions Agent at FedExCustomer Solutions Agent at FedEx
David Mendoza-PaizDavid Mendoza-Paiz
Package Handler at FedExPackage Handler at FedEx
Jack MulderJack Mulder
Package Handler at FedExPackage Handler at FedEx
Brandon GatesBrandon Gates
Business Contact Manager at Blitz Delivery Services & 4G DeliveryBusiness Contact Manager at Blitz Delivery Services & 4G Delivery