Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Shaheena Ramzan

Carrollton,Texas

Summary

Project Management | Business Process Improvement | Program Management

Results-focused PMO and Project / Program Manager with a passion for managing complex projects within time and quality constraints. Over 5+ years of progressive experience leading initiatives to drive revenue, functionality, and efficiency. Consistently enhance processes by developing and implementing improvements using specialized education and hands-on experience. Skilled at achieving project objectives within strict deadlines by defining processes and procedures and building and nurturing relationships across multiple industries.

Overview

12
12
years of professional experience

Work History

Senior Consultant | Business Functional Architect | Program Manager | Project Manager | Process Analyst | Financial

WEST MONROE PARTNERS
DALLAS, TX
2021 - 2023
  • PMO
  • Managed complex projects utilizing creative problem-solving skills along with onboarded and trained new Consultants on end-to-end process
  • Spearheaded project management initiatives to drive efficiency and accuracy by capturing the project description, success criteria, impacted products, and assumptions
  • Key Achievements:
  • Managed a budget exceeding $300M, supervised a team of 20+ project managers and oversaw more than 80 projects for a multi-year asset remediation effort
  • Facilitated Product Portfolio, IT, and business discussions resulting in well-informed business decisions on high-priority initiatives, leading to the development of 3 business cases with an aggregate expected savings of $24.5M
  • Successfully contributed to securing 2 project extensions, resulting in an additional $1.5M in pursuit team credit
  • Led the collaborative efforts with field engineers in the Northeast, effectively overseeing the installation of over 200 remotes, relays, and masters, while managing a budget exceeding $800K
  • Spearheaded the creation of a user-friendly tracker for streamlined status visibility across 15+ business cases, which ultimately became the source of truth for executive presentation decks
  • Accomplished project objectives by working closely with Enterprise Architects, facilitating the creation of architecture diagrams
  • Achieved long-term objectives and established standardized processes through the development of comprehensive process maps and step-by-step work instructions, enabling informed decision-making for leadership, setting baseline work expectations, and facilitating the measurement of future improvements
  • Attained precise and high-quality data by fostering effective collaboration with impacted product teams, leveraging Themes and architecture diagrams to gather cost estimates and working closely with Enterprise Architects, facilitating the creation of architecture diagrams
  • Communicated proactively with all stakeholders via phone, chat and email to ensure project alignment was constantly maintained.

Consultant | Program Manager | Project Manager | Business Analyst

CAPGEMINI
IRVING, TX
2014 - 2021
  • Orchestrated all bottom-line factors for program including establishing templates, processes, and procedures
  • Utilized strong project management and technical skills to define and manage project plan, developer checklist, application kick off deck, risks, issues and weekly status report decks
  • Established Jira using strong technical skills and industry knowledge to improve visibility on project status, allow for cross-coordination between teams, and highlight blockers and dependencies
  • Utilized superior communication skills to build and nurture relationships with application owners, vendors, and leadership
  • Facilitated weekly meetings with stakeholders from various business units to guide-decision making for goal achievement; reviewed project status and resolved outstanding issues
  • Key Achievements:
  • Provided hands-on leadership to successfully achieve project goals and oversaw remediation work for over 10 workstreams, 70 applications, and 9 developers
  • Increased revenue, efficiency, and system functionality by successfully executing key initiatives, including a 33% reduction in high-risk technologies and the deployment of 41 applications to production
  • Directed a high-value project to conclusion by collaborating closely with back-office team in India and created user guides and course outlines for the implementation of SAP on a global scale in Europe, benefitting over 500 users
  • Played a pivotal role in training initiatives by creating a tracker for monitoring and rectifying discrepancies in more than 100 training documents
  • Leveraged cutting-edge technologies, including MS Excel and Project to ensure the achievement of project objectives within designated timelines and budget constraints.

Associate Internal IT Auditor

EXETER FINANCE CORP
IRVING, TX
2013 - 2014
  • Ensured cohesive daily operations and certified functionality by implementing IT controls including testing, developing IT process narratives, and creating flowcharts
  • Established SharePoint for internal audit department and created surveys via SharePoint for audit purposes
  • Key Achievement:
  • Drove sales to $1.14 billion with technological improvements such as creating SharePoint and discussion boards for the inside sales department.

Extern

OMNICURE HOME HEALTH
PLANO, TX
2012 - 2012
  • Achieved organizational objectives by creating a Requirement Document for the Home Health Agency business process to enable software designers to design the software system’s design document.

Education

Master of Business Administration -

University of Massachusetts
2021

Master of Science - Business Analytics

University of North Texas
2019

Bachelor of Science - Management Information Systems

The University of Texas
2013

Skills

  • Staff Training and Leadership
  • Cross-functional Collaboration
  • Program Management
  • Billion Dollar Revenue Growth
  • Strategic Planning
  • Talent Recruitment
  • Resource Management
  • Business Analysis and Reporting
  • Performance Management
  • Data-Driven Decision Making
  • Operational Streamlining
  • Software Development Lifecycle
  • Technical Proficiencies: Microsoft Office Suite, Adaptive, Agile, Waterfall, Jira, Kanban, Asana, Trello

Accomplishments

  • ITIL (Information Technology Infrastructure Library)
  • Business Analyst
  • SAFe4 Agile … continued

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Consultant | Business Functional Architect | Program Manager | Project Manager | Process Analyst | Financial

WEST MONROE PARTNERS
2021 - 2023

Consultant | Program Manager | Project Manager | Business Analyst

CAPGEMINI
2014 - 2021

Associate Internal IT Auditor

EXETER FINANCE CORP
2013 - 2014

Extern

OMNICURE HOME HEALTH
2012 - 2012

Master of Business Administration -

University of Massachusetts

Master of Science - Business Analytics

University of North Texas

Bachelor of Science - Management Information Systems

The University of Texas

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Shaheena Ramzan