An Ecommerce Digital Leader with a total of 18 years of work experience, offering a proven record of success in leading several technologically complex projects across Retail Marketing, Manufacturing and Banking & Financial services domains.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. ECommerce Solution Architect
Cardinal Health
04.2023 - Current
Responsible for Architectural design decisions for PMA Commerce and applications under Pharmaceutical Consumer health division .
Review and suggest potential improvements in terms of system health, performance and monitoring needs for the Commerce Kubernetes clustered environment.
Collaborated with Enterprise Architecture team to design solutions which aligns with Company's long term Technology strategy/roadmap.
Explore system and process improvements to automate data integrations from downstream systems.
Explored GCP cloud features as a light weight code solutions to address some of the dynamic Business needs for Consumer Health team.
Brought in improvements for the CI/CD process leveraging GCP Cloud build features.
Provided guidance to the development team in designing commerce solutions.
ECOMMERCE SR. TECHNOLOGY ARCHITECT
Infosys Ltd., Ascena Retail Group
01.2021 - 03.2023
Managed Ecommerce portfolio for Premium Brands which contributes to more than 50% of the overall company revenue (~ USD 3 Billion)
Collaborated and partnered with Ecommerce IT & Business leadership teams to plan and execute large scale Ecommerce strategy, operating plans and business development initiatives to drive revenue growth, process improvements, competitive advantage, and bottom-line gains
Oversee IT Implementation of the Business initiatives and operational processes and make sure they meet organizational expectations
Provided architectural strategy and guidance to business and product owners and delivery teams
Reviewed Ecommerce Traffic trends, Operational metrics & identify the potential improvements to the platforms
Co-ordinated and partnered with external vendors to evaluate solution design and procure the necessary tools & talent as required
Provided thought process in product review and selection of new tools
Defined Holiday readiness strategy and ensure smooth execution of the sale.
SOLUTIONS ARCHITECT
Tata Consultancy Services Ltd, Donaldson Inc
09.2018 - 01.2021
Took over Donaldson Application Support & Enhancements Implementation from Incumbent Vendor.
Lay down a Strategy to Enhance & Stabilize the Ecommerce application to address Backlog Issues & Long standing tech debt items.
Laydown the Migration strategy for Oracle Commerce (ATG) & supported environment Upgrade.
Implemented advanced B2B concepts like Punchout Integrations, Product & Pricing availability with real-time API integrations ERP System etc.
Payments integrations enablement with Adyen for CC transactions.
Customer specific user experience enhancements and enhanced Ecommerce functions like simplified checkout, realtime Order history, notifications etc.
Backlog incident reduction from ~200 to fewer than 35 in short period of time.
Increase in System stability and higher availability fixing several Tech debt items.
Endeca Search optimization to improve System performance and Enhanced customer experience.
Consistent performance on incident SLA/OLAs and various Business Process Improvements.
Implemented affiliate sites using same code base leveraging ATG's Multisite integration module
Site internationalization using ATG's product catalog internationalization and resource bundles
Endeca search module and Experience manager integration to implement catalog search and advanced search features like Type ahead search, synonyms and search redirects
Payment tech integration for credit card processing using CHASE payment tech services
Extensive pricing customization using ATG's pricing services
Implemented recurring orders feature using ATG's Scheduled order service module
Tracking customers using ATG's Auto login by cookie mechanism
Site conversion rate improvements using ATG's abandoned order services module
ATG's inventory module implementation
Implemented ATG's advanced repository concepts
Generating E-mail notifications on various stages of the order using ATG Scenario module
Enhancements to CSC module to support multiple product catalogs and pricelists
Customizing ATG Customer Service Centre (CSC) a B2B application to enable Deluxe
Back Office Users to help customers placing their orders
Omniture site catalyst and recommendations implementation
Bazaar voice ratings and reviews integration
Simplified checkout process including Guest checkout
Hot stamp configurator wizard to personalize products
Advanced user experience enhancements
Load the Product catalog data sent from an external system into ATG database using ATG Start SQL repository feature.
Send Order data to Deluxe back end fulfillment systems using J2EE messaging technologies for further fulfillment of the order
Implement business work requests using ATG Control Centre (ACC) and Business Control Centre (BCC).
HYBRIS TECHNICAL LEAD
Tata Consultanct Services Ltd, Deluxe Corporation
06.2010 - 12.2011
Hybris technical lead in the project responsible for the design and solution of the business requirements
Implemented multiple storefronts using same code base for multiple brand applications (NASE, LOWES and Bell Canada)
Migrated DCI (legacy website) into Hybris platform as a storefront
Implemented Hybris Multi Channel Suite as the Backend Service Layer with Ruby on Rails as the presentation/Font-end
Google Web Toolkit Integration for product personalization