Sravanthi Bandari
Argyle,USA
Summary
Experienced Level 1 Support Engineer familiar with user support and root cause analysis. Advanced knowledge of day to day operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
3
3
years of professional experience
Work History
Support Engineer
Duke Energy
01.2018 - 08.2019
- Provide technical support and resolution for day to day Level 1 issues
- Collaborate with development and infrastructure teams to ensure optimal performance and reliability of database systems.
- Diagnose and resolve application-related issues by analyzing logs, traces, and performance metrics.
- Conduct performance tuning to optimize query and system performance.
- Participate in on-call rotation to address critical issues outside regular business hours.
- Collaborate with Middleware Integration Teams to ensure that the application connects/deploys and perform as expected.
Technical Support Specialist
Charter Communications
02.2016 - 12.2017
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues for a range of products.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document and track customer interactions and issue resolutions in a CRM system.
- Conduct remote troubleshooting and guide customers through step-by-step solutions.
- Stay current on product knowledge and industry trends to provide accurate information.
Education
Bachelor's of Science - Electrical and computers Engineering
Bohji Reddy Engineering College
08.2014
Skills
- Query Optimization
- Troubleshooting and Issue Resolution
- Backup and Recovery
- Excellent Communication and Collaboration
- Strong Analytical and Problem-Solving Skills
- Database Security
- Malfunction tracing
- Remote assistance
- Application installations
- Debugging
Timeline
Support Engineer
Duke Energy
01.2018 - 08.2019
Technical Support Specialist
Charter Communications
02.2016 - 12.2017
Bachelor's of Science - Electrical and computers Engineering
Bohji Reddy Engineering College