Sravanthi Kasetty

Tool Strategy:

• Collaborate on developing Contract Express, enhancing engagement letter and contract creation for tax teams.
• Maintain the enhancements log, and lead discussions and decisions around release planning.
• Coordinated with Project Lead and Team to prioritize development of specific enhancements per release.
• Assign importance to requests from users and business groups.
• Functioned as main communication channel for interactions with vendors and business departments.
• Served as the primary liaison for business communications and tool updates.
• Gather requirements and assess user experience adjustments for each release.

Services, Support, and IT:

• Provided assistance to service desk teams by addressing questions and resolving ticket-related concerns for active productions.
• Addressed technical and vendor problems promptly.
• Track resolution status of unresolved IT issues in a log.
• Addressed tool access issues for business teams.
• Execute product management tasks, such as creating guidance on tool functionality, coordinating with cross-functional teams, determining long-term priorities for users, gathering and maintaining enhancements to the tool, and leading discussions and decisions around release planning.
• Served as primary liaison between IT and Support teams.
• Resolved technical problems involving IT or vendors.
• Collaborated with training teams on curriculum development.

Reporting:

• Collaborates with the reporting team to create solutions for business and leadership reporting requirements.
• Assist business partners with reporting needs.

Job Responsibilities:

• Developed CP3 tool for cohesive pricing, planning, and project management. Merged traditional methods of billing, planning, scoping, and budgeting into one to-go platform.
• Collaborated with business leaders and product managers to outline strategic data roadmap for the product.
• Collaborated with IT Business Operations and leadership to identify risks.
• Engaged in strategic sprint planning with collaboration from IT developers and platform leadership.
• Created systematic procedures and guidelines to ensure successful tool deployment.

Job Responsibilities:

RPA Implementations:

• Identify and detail RPA opportunities within tax processes.
• Collaborate with business and technology teams to evaluate automation solutions for tax operational processes.
• Evaluated RPA opportunities to uncover operational improvements.
• Monitored and escalated risks to senior management.
• Performed user acceptance testing and identified bugs.
• Collaborated with SMEs to implement RPA for the target population.

Tool Enhancements Projects:

• Enhanced internal applications like DocuSign, Client Acceptance Module, Pricing Module, Scoping Module, and Reporting Engagement metrics.
• Contributed to the creation of the SWIFT application – a tool that is developed for the work breakdown structure. Estimated the timelines for the development, testing, and deployment of the tool.
• Executed periodic billing and budget-to-actual analysis for multiple tax clients.
• Provide ongoing updates about project-level metrics, issues, risks, and status to stakeholders.
• Oversee project monitoring, ensuring timely issue resolution.
• Ensured quality assurance by addressing problems in UAT.
• Deployed tool to internal clients, gathering feedback within defined timeframe.

Team Leadership:

• Assessed ratings of team members based on project contributions.
• Coordinate and inspire project team to achieve performance standards.
• Mentored project team members, focusing on their career growth.
• Enhanced internal trainings by designing comprehensive materials.

Review project plans, monitor progress, and guide them in issue resolution and escalation management.

Job Responsibilities:

• Delivered U.S. Tax compliance services for business clients, including partnerships and corporations.
• Participated in executing the tax return life cycle, covering budgeting, pricing, billing, DTi setup, e-room setup.
• Performed analysis on financial statements to determine taxable income and deductions.
• Collaborated with US Senior Managers/Managers in tax planning.
• Supervised a team of 6 members; provided coaching and training as required.
• Executed performance reviews for the project team at designated intervals.