Sravya Nadella

• Led requirements gathering and system design for automation and reporting initiatives across enterprise applications.
• Designed and delivered SQL and Power BI dashboards, enabling KPI tracking and performance monitoring.
• Collaborated with stakeholders to evaluate workflows and processes, recommending system improvements.
• Supported system integrations and vendor solution evaluations, including Salesforce and external platforms.
• Provided day-to-day system support, troubleshooting issues, resolving incidents, and ensuring SLA adherence.
• Participated in QA testing cycles and validated enhancements against usability and functional requirements.
• Created training guides and knowledge materials to support end-user adoption.
• Worked in Agile teams, contributing to sprint planning, backlog refinement, and cross-functional collaboration.

Previous Role at BCAA: Senior Salesforce Admin & Developer

• Led the implementation of Salesforce Field Service Lightning (FSL) to modernize scheduling, dispatch, and mobile workforce management.
• Configured Salesforce to meet business needs, ensuring alignment with digital usability and process optimization goals.
• Developed integrations using MuleSoft and REST APIs, connecting Salesforce with external systems.
• Used DevOps tools (Copado, Git, Azure AD SSO) for deployment, version control, and release management.
• Provided production support and training for users, driving system adoption and efficiency.

• Analyzed business processes to design custom solutions in Salesforce, improving operational efficiency.
• Led requirements gathering sessions, facilitating communication between business stakeholders and development teams.
• Developed custom Salesforce Lightning components and integrated them with external applications using REST APIs.
• Collaborated in the design and development of a Form Builder project using Vue.js and Laravel, enhancing data collection and integration.
• Developed backend logic using Java to support Salesforce integrations and automated data processing pipelines.
• Project summary: This project involves creating a Form Builder using Laravel and VueJs and integrate it to the Salesforce Ecosystem.

• Experience in coding with Apex and Lightning Components to meet technical requirements.
• Developed re-usable Salesforce Lightning Aura components.
• Build connected apps and wrapper classes to integrate the Salesforce Application with the external service application using REST API.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning applications.
• Project summary: This project involved Salesforce console and various Service cloud features like auto assignment rules and milestones that have been customized and leveraged to handle cases raised through various channels (Portal, Email-to-case) to support customers worldwide.