SRAVYA PAPASANI
Holly Springs,NC
Summary
Results-oriented Salesforce professional with extensive experience in data management and system optimization. Known for strong analytical skills and technical proficiency, driving successful integration projects and enhancing user engagement through customized solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesforce Admin
Ally Financial
10.2019 - Current
- Create the automate build and deployment process for application-engineering setup for better user experience and leading up to building a continuous integration system for all products.
- Applied strong analytical skills to design and manage data models, reports, and dashboards that provided actionable insights and supported data-driven decision-making.
- Diagnosing and fixing system errors or performance issues with Ensuring resolution times meet agreed-upon standards.
- Participate in solving day to day production issues, defects and provide trainings to end users.
- Solving Service desk tickets related to Salesforce User profiles, roles and security settings.
- Involved in lightning migration from classic to lightning. Migrate apps step by step by profile basis.
- Implemented bidirectional Salesforce-Strata integration eliminating duplicate data entry and improving forecast accuracy.
- Experience with different tools like Copado for Deployments, Splunk for monitoring any integrations failures for trouble shooting purposes.
- Customized and configured Salesforce Service Cloud to streamline customer service operations, enhance case management, and improve response times.
- Data Upload, Data Manipulation, Data Cleanup for Mass adding/editing bulk Records.
- Implemented Salesforce Single Sign on with OKTA integrations.
- Worked on Data Back Solutions for Salesforce Orgs to back up data using Own Backup.
- Developed comprehensive reporting solutions across Salesforce, PowerBI, and Smartsheet.
- Designed and built complex business process using process builder and flows and create custom solutions for users and support and maintenance of the CRM Platform.
- Worked on system Optimization and maintenance Including Release updates, Optimizer, Health Check and Reports provided by Vendor.
- Actively participated in quarterly permission audits, ensuring Salesforce system compliance and maintaining high-security standards.
- Led the integration team optimizing project management and resource allocation. Managed data synchronization between the two platforms, ensuring seamless information flow and alignment across teams. Troubleshot integration issues and streamlined processes, improving reporting capabilities and team collaboration.
- Worked on Out of box SFDC Functionalities like custom solutions and implemented app exchange applications.
Salesforce Developer
Hitachi Vantara
02.2019 - 10.2019
- Develop Project Management Plan and Project Activities with support from planning Team Members.
- Adopting and applying technical quality standards, configuration management.
- Monitoring project risks and overall project status including allocation of resource.
- Identifying and obtaining support and advice required for management, planning and control of the project.
- Evaluates business requirements, evaluates recommends appropriate solutions and prepares high level analysis.
- Worked with Support Development and Quality Assurance teams to ensure that code meets specification.
- Create New custom objects and relationships between objects to better suit the organization’s Dashboards.
- Worked with integration tools Dell Boomi to ensure seamless data flow between Salesforce and other business-critical applications.
- Worked on Data Structure to improve data quality and reporting such as Implementing rules and automation.
- Worked on Lightning migration and Knowledge migration from classic to lightning and developed runbooks and efficient Flows within Salesforce lightning.
- Worked on Integration with MuleSoft to get Price details of the product to setup CPQ and Document generation through DocuSign.
Salesforce System Analyst Intern
Standav Corp
08.2018 - 12.2018
- Interact with business users for gathering the requirements for Salesforce Implementation.
- Collaborated with internal teams to gather business requirements and ensure systems met strategic goals. Managed the integration of Salesforce with other business systems, such as EHR, data warehouse, and marketing tools, ensuring seamless data flow and consistency.
- Backing up data in the organization by using analytical snapshots therefore helping in business continuity and disaster recovery planning.
- Led the design, testing, deployment, and support of large-scale system implementations and small enhancements to ensure Salesforce functionality meets evolving business needs.
- Managing risk assessment by conducting audit trails, implementing login policies and authentication mechanisms.
- Develop process enhancements through automations including complex workflows, approval Process and Escalation Rules.
- Create new Custom Objects and Relationship between objects to better suit the organization’s business needs and create page layouts, custom tabs, components, custom Reports, Dashboards.
- Develop Visual force pages, Apex classes to achieve customization in the organization.
Jr Salesforce Developer/Admin
Republic Services Inc.
09.2013 - 11.2015
- Contribute to Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
- Work on various Salesforce.com Standard Objects like Leads, Accounts, Contacts, Opportunities, Contracts etc.
- Design and develop Visual Force, Apex Classes, Batch Classes Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
- Develop and configure various custom reports and report folders for different user profiles based on the need in the organization.
- Develop Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
- Create Profiles, Roles and Page Layouts and configured the Permissions based on the organization hierarchy requirements.
- Develop various custom objects, tabs, components and Visualforce pages and Customized page layouts for standard/custom objects and assigned record types.
- Work on bulk data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, and Quotes.
- Implement escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
- Develop various test cases to test the functionality of the code in accordance with the governor's limits.
- Perform activities like Customizations, Configuration, Creating API Users for StoS Connection, Integrations and Deployment of Salesforce.com applications.
- Managed Contract Management and CPQ with Big Machines.
Education
Salesforce Certified CPQ Specialist -
01.2024
Salesforce Platform Developer 1 -
01.2019
Salesforce Certified Platform App Builder -
01.2018
Salesforce Certified Administrator -
01.2018
Skills
- Salesforcecom expertise
- Apex language skills
- Visualforce development
- HTML and JavaScript coding
- Dashboard creation and reporting
- User roles management
- Profile configuration
- Deployment techniques
- Workflow automation and approvals
- Sandbox refreshment processes
- Data importation tools: Apex Data Loader, Import Wizards
- Custom app development and labeling
- Sharing configurations and templates for communication
- Change set management for version control
- Database querying: SOQL, SQL knowledge
- Development utilities: Eclipse, Workbench, Forcecom IDE, ANT Migration tool integration
- Service tools: ServiceNow, Jira, Jenkins, Copado, Splunk usage proficiency
Certification
- Salesforce Certified Platform App Builder, 10/01/18
- Salesforce Certified CPQ Specialist, 10/01/24
- Salesforce Certified Administrator, 10/01/18
- Salesforce Platform Developer 1, 10/01/19
Timeline
Salesforce Admin
Ally Financial
10.2019 - Current
Salesforce Developer
Hitachi Vantara
02.2019 - 10.2019
Salesforce System Analyst Intern
Standav Corp
08.2018 - 12.2018
Jr Salesforce Developer/Admin
Republic Services Inc.
09.2013 - 11.2015
Salesforce Certified CPQ Specialist -
Salesforce Platform Developer 1 -
Salesforce Certified Platform App Builder -
Salesforce Certified Administrator -
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