Sreedevi Kotala

• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Communicated repair needs to maintenance staff.
• Completed schedules, shift reports and other business documentation.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Increased employee performance through effective supervision and training.
• Evaluated employee performance and developed improvement plans.
• Adhered to safety protocols by enforcing proper equipment usage.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Created and implemented training programs to enhance employee performance.
• Improved process efficiency through effective inventory control in alignment with client standards.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Coordinated daily workflow through task prioritization and concise scheduling.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Maintained required records of work hours, budgets and payrolls.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Employed best maintenance and safety practices with [Number]% incident rate.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Standardized office structures and processes to promote collaboration and increased performance.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Encouraged departmental employees to present positive, exemplary image to customers.
• Established team priorities, maintained schedules and monitored performance.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Supervised staff of 13 personnel by implementing company policies, protocols, work rules and disciplinary action.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
• Implemented [Type] process improvement initiatives within department.
• Performed supplier risk evaluations and supported regulatory inspections.
• Launched quality assurance practices for each phase of development
• Supervised and performed human resource management functions for 5 subordinates.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

Conducted supplier risk evaluations and assisted with regulatory inspections.

• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Updated reports, managed accounts and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Delivered performance reviews, recommending additional training or advancements.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Collaborated in timely processing of billing and accounts receivables.
• Monitored and directed incoming mail and prepared outgoing mail.
• Reduced intake processes time by developing application tracking and filing systems.
• Handled patient scheduling, check-in, check-out and processing.
• Transcribed meeting minutes for management's records.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Kept high average of performance evaluations.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Directed Clinical across executive departments.

• Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
• Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
• Liaised with nursing staff to discuss medical records and budget issues.
• Created and maintained safeguards against unauthorized access and use of computer-based medical records.
• Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
• Analyzed quality control assessment findings and developed and implemented methods to improve performance.
• Maintained accuracy, completeness and security for medical records and health information.
• Maintained database for storage and retrieval of medical records.
• Communicated effectively with staff, patients and insurance companies by email and telephone.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Compiled electronic patient records covering conditions, treatments and diagnoses.
• Supported smooth admission and discharge processes by handling associated documents.
• Created new physical and computer-based files.
• Followed exact procedures for handling transfers and other releases of medical records.
• Identified new methods to optimize medical records management.
• Secured medical records against loss or unauthorized access.
• Posted billings to medical insurance providers.
• Utilized CERMER Millinium Super User EMR to manage and confirm patient data, such as insurance, demographic and medical history information.

• Guided project team staff to drive project success.
• Managed online communications from social media, email and website sources.
• Conducted research and gathered key information for use in upcoming project planning.
• Reviewed documentation to verify conformance with established project criteria.
• Coordinated meetings with all pertinent parties and set up remote calls using [Software].
• Oversaw workflow and conducted month-end reconciliation of jobs.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Coordinated presentations for customers and project members to detail project scope, progress and results.

• Performed routine clerical tasks by scanning, filing and copying documents.
• Arranged conference rooms and facilities to prepare for meetings.
• Composed, edited and prepared correspondence and other department documents.
• Screened phone calls to take messages and route calls to appropriate personnel.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Used Microsoft Word and other software tools to create documents and other communications.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Monitored company inventory to keep stock levels and databases updated.