SreeDurga Mohanraj

• Collaborated with SREs, Developers, and Business Partners to establish Service Level Objectives (SLOs) for Loyalty services.
• Spearheaded the implementation of the Wheel of Misfortune (WOM) practice document in collaboration with Google, standardizing practices across the organization.
• Partnered with vendors and stakeholders for successful launches of ProXtra and Path to Pro Campaigns
• Worked closely with development teams for key initiatives such as the Annualization process and Tandem sync process.
• Defined SLOs and oversaw factors including transaction volume, capacity planning, application and system availability, latency, and incidents for each application.
• Accountable for monitoring volume, availability, latency, errors, and ticket SLOs for both external and internal services
• . Facilitated the onboarding of critical new services into the Loyalty platform, ensuring robust monitoring, alerts, and custom dashboards were in place.
• Utilized Stackdriver, SQL, and BigQuery for logging and monitoring, enabling efficient incident analysis.
• Conducted load testing and engaged in capacity planning for holiday preparedness and onboarding of new services.
• Leveraged Terraform for IAM provisioning, Service Account creations, and firewall management.
• Led efforts to containerize services using COS images and onboard consumers into Apigee.
• Participated in capacity planning exercises and ensured smooth deployments in LLCs and PROD environments, with thorough documentation of pre and post-deployment steps.
• Developed a Python script to automate instance scaling based on peak traffic using cloud scheduler and functions.
• Presented updates and insights in weekly KPI meetings, addressing incidents and other key areas within the Loyalty domain.
• Engaged in Appropriate Sizing and tuning for OS patching and resolution of security vulnerabilities for JVMs.
• Led incident response efforts, ensuring quick resolution and comprehensive post-incident communications.
• Conducted regular Application Resiliency and Recovery (ARR) exercises to enhance production issue handling.
• Utilized Grafana to visualize performance and user data, aiding in informed decision-making.
• Actively participated in on-call rotations, addressing and resolving issues and alerts promptly.
• Possess extensive experience in Unix systems administration, contributing to robust system management and maintenance.

• Developed Audit application using Apex Controllers and visual force pages.

• Involved in writing SOQL and SOSL queries for fetching and inserting data.

• Created Apex triggers for functional needs in the application.

• Created and implemented both standard and custom reports and dashboards.

• Developed a batch job functionality scheduled to run every day to send out email notifications for users as a part of their notification tasks.

• Involved in Administration (configuration changes), Development (Customizations) and Deployment activities of Salesforce.com.

• Salesforce Admin and support analyst at non-profit organization Spokes of hope

• More available on request.