Sreejayan Chandrasekharan
Summary
An experienced IT System Administrator with overall 18+ years of experience is seeking a position working collaboratively with customers and team members allowing to utilize strong analytical and technical skills to successfully achieve goals and continuously exceed expectations while helping the team to continuously grow and add customer value to the organization
Over 18 years in I.T Industry in the area of Server Operations Specialist, Technical Support hardware and Virtualization support. 11 Years of experience in Citrix & Virtualization related technologies. Skilled in designing infrastructure and implementing technology to support large user groups, supporting multiple remote locations. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of I.T Projects from needs analysis and requirements definition to vendor selection, implementation. Excel at creating and implementing Technical and operational plans and strategies
Overview
19
19
years of professional experience
Work History
Technology lead
Cognizant
02.2015 - Current
- Implementing provisioning services for XenApp
- Migration of unsupported Presentation Server & Meta frame XP platforms.
- New VDI image creation and deployment for VIP users
- Implemented automation for health checks to avoid potential outage
- Supported Existing users of View Horizon platform by routine modification of business application requirements, hotfixes, patching, etc.
- Implemented Server 2012 XenApp environment
- Maintain XenApp 6.5 and XenDesktop Env
- Creating Master images for deployments in VDI Environment
- Conversion of VMware View VDI to XenDesktop Solution
- Migration of user from physical Desktop to VDI platform
- Migrated XenApp users from secure gateway to NetScaler VPX
- Monitor & troubleshoot Citrix, network, or system connections through NetScaler
- Played a key role in Datacenter migration.
- Handling offshore Citrix team works on 24/7
- Project Type: Citrix/VDI infra Management
PM
Cognizant
10.2012 - 02.2015
- Providing Project Management Support for Monitoring technologies within Bank which has multiple critical applications.
- Management of application monitoring projects for all the regions
- Monitoring Requirement Gathering for the client critical applications
- Gather & Analyze data from Monitoring tools like BSM, Wily, Tivoli
- Performing daily monitoring and operational checks.
- Driving and closure of different application projects.
- Managing SLA’s, Performance/response management, Dashboard & Alerting, Service improvement.
- Work with different LOB’s to understand the requirement and provide the direction to enhance the monitoring.
- Verify Monitoring results in a timely manner & provide inputs as required.
- Work closely with Client to enhance the process improvement.
- Interact with AD, Prod, Engineering & various other teams for the project completion.
- Produce documentation & reporting for the client on daily, weekly & monthly basis.
- Project Type: Project Management
Tower Lead
Cognizant Technologies Solutions
12.2010 - 10.2012
- Provided Deep Level technical Support for Citrix & IIS technologies for Client.
- Managing virtual Infrastructure including the products, Windows 2003 / 2008 Servers, XenApp 5, 6.5, Provisioning Services, EdgeSight, VMWare, App-V etc.
- Build and Manage Citrix & IIS infrastructure
- Adhering to ITSM Process and Contractual SLA’s.
- Creating SOP’s for L1 and L2 which will be Knowledge base for troubleshooting standard issues.
- Initiate and work towards Problem management process for repeated issues
- Full scale Migration of Citrix environment from PS 3.0 to XenApp 4.5
- Migration of IIS 6.0 to IIS 7.0 version.
- Managing Resource Manager to centrally monitor the performance of the Citrix Metaframe XP, Presentation Server 3.0 and Presentation Server 4.5.
- Monitoring /Troubleshooting Citrix Servers /Client Devices using Edge Sight.
- Maintaining and Citrix Secure Gateway
- Basic administration of Citrix Access Gateway
- Compliance to Quality Process.
- Provide suggestions and initiate actions for service improvement to enhance the client infrastructure.
- Incident, Change & Problem Management.
- Project Type: Citrix & IIS Infrastructure Management
Senior Engineer
GENPACT
03.2007 - 11.2010
- Provided end-to-end off-shore Citrix support for U.S based client Client Financial
- Did a major role in the 3.0 to 4.0 presentation server farm migration
- Was responsible for all the daily maintenance / administration for the Citrix farms
- Production farm with 300+ servers, 1000+ published applications
- Responsible for the new server build activities
- Managing and maintaining Windows 2003/2008 Server
- Responsible for all the application installations configuration, update
- Implementing Group policies as per the Customer request
- Responsible for Packaging the applications
- Responsible for the configuration and maintenance of eG monitoring suit.
- Traveled to U.S client office for transition and attended training program for eG monitoring suit at client’s location and participated in the implementation of the same.
- Project Type: Citrix Offshore Support
System Administrator – Citrix
Orient Technologies.
09.2006 - 03.2007
- Provided L2 support for client.
- Build and Manage windows / Citrix XenApp infrastructure Servers
- Provide end to end user support for the client.
- Manage day to day monitoring activities and provide the reports on a daily basis.
- Created new Citrix environments as per business needs.
- Customized generic and in-house applications for deployment in Citrix.
- Group policy implementation for Citrix extensions
- Performed Load testing for newly deployed Citrix servers.
- Incident Management
- Project Type: Citrix Off-Shore L2 Support
Education
Engineering Diploma -
Model Polytechnic Mattakkara
01.2004
Bachelor of Science - undefined
ST Thomas College Pala
01.2001
Pre-Degree - undefined
ST Thomas College Pala
01.1998
Skills
- Operating System: Microsoft Windows Server & Desktop Level
- Technologies: MS Windows, Citrix, XenApp, XenDesktop, PVS, VMWare View, and IIS
- Tools: MS Project Plan, MS Visio, MS Excel, HP BSM, Tivoli
- Methodologies: ITIL, Change, Incident Management
- Database Systems: MS Access, SQL Server
- Network / VPN: NetScaler VPX
- Platforms: JAVA, NET, Mainframe, Application Streaming
Languages
English
Full Professional
Timeline
Technology lead
Cognizant
02.2015 - Current
PM
Cognizant
10.2012 - 02.2015
Tower Lead
Cognizant Technologies Solutions
12.2010 - 10.2012
Senior Engineer
GENPACT
03.2007 - 11.2010
System Administrator – Citrix
Orient Technologies.
09.2006 - 03.2007
Bachelor of Science - undefined
ST Thomas College Pala
Pre-Degree - undefined
ST Thomas College Pala
Engineering Diploma -
Model Polytechnic Mattakkara