SREEJITH SASI
ERNAKULAM,KERALA
Summary
Experienced with fostering positive guest experiences through attentive service and effective issue resolution. Utilizes strong communication skills to understand and meet guest needs efficiently. Track record of maintaining welcoming and professional demeanor in all interactions.
Overview
14
14
years of professional experience
Work History
Guest Service Associate
Norwegian Cruise Line
12.2014 - 03.2025
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Coordinated booking processes to ensure accuracy and efficiency for guest reservations.
- Facilitated smooth check-in and check-out procedures, enhancing overall guest satisfaction.
- Managed guest interactions with professionalism, ensuring positive experiences throughout their stay.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 70+%.
Guest Service Associate
ITC KAKATIYA
12.2013 - 03.2014
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Coordinated booking processes to ensure accuracy and efficiency for guest reservations.
- Facilitated smooth check-in and check-out procedures, enhancing overall guest satisfaction.
- Managed guest interactions with professionalism, ensuring positive experiences throughout their stay.
- Assisted guests in navigating onboard amenities and services, promoting engagement and satisfaction.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 75+%.
Receptionist
THE PARK HOTEL
09.2011 - 07.2013
- Managed front desk operations to ensure smooth guest check-in and check-out processes.
- Coordinated visitor appointments and ensured timely communication with clients regarding changes.
- Performed data entry and filing of guest information to maintain accurate records.
- Assisted in office supply management, ensuring adequate stock levels for daily operations.
Education
Bachelor of Arts - BHM
Bachelor of Tourism And Hospitality Management
University Of Mysore01-2011
Skills
- Processed an average of 70 guest registrations daily, maintaining a high level of accuracy and efficiency"
- "Resolved guest complaints promptly and effectively, leading to a high rate of guest satisfaction"
- "Managed all aspects of guest check-in and check-out, including processing payments and ensuring smooth transitions"
- "Provided information on local attractions and services, assisting guests with travel plans and recommendations"
Accomplishments
- Amplified guest satisfaction scores by 30% by implementing a new feedback system for immediate resolution of issues.
- Secured 98% in customer satisfaction surveys by swiftly resolving queries and concerns.
- Improved customer retention rate by 25% by introducing a new loyalty program.
- Resolved an average of 50+ customer inquiries per day via phone, email, and live chat.
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Native or Bilingual
SUBMISSION
Here by declare that the above mentioned information is correct up to my knowledge and, I bear there responsibility for
the correctness of the above mentioned particulars.
Sreejith Sasi.
Place :
Date :
Timeline
Guest Service Associate
Norwegian Cruise Line
12.2014 - 03.2025
Guest Service Associate
ITC KAKATIYA
12.2013 - 03.2014
Receptionist
THE PARK HOTEL
09.2011 - 07.2013
Bachelor of Arts - BHM
Bachelor of Tourism And Hospitality Management