Business Analytics
Business Analyst
- Spearheaded analytics initiatives for cross-functional projects, developing over 10 advanced Tableau and SQL dashboards that improved KPI visibility by 40%.
- Automated recurring reporting processes, decreasing data processing time by 60% and enhancing refresh frequency to near real-time.
- Designed and standardized client onboarding processes, reducing onboarding time by 35% and increasing satisfaction scores.
- Created a structured work intake protocol, streamlining task assignments and improving resource allocation by 30%.
- Conducted competitive and market research on over 15 competitors, identifying trends that led to three new service offerings.
- Produced detailed technical documentation that aligned business goals with IT deliverables, accelerating project timelines.
- Collaborated with data engineering to establish data quality standards, increasing dashboard reliability and reducing stakeholder queries by 25%.
- Supported leadership with ad hoc analysis, influencing strategic decisions that expanded company clients from 12 to 20 in six months.