Sreemal Rao
Motorola Solutions
PLANO,TX
1
Certification
20
years of professional experience
Strategic Senior Technology Manager with 15 years of experience leading engineering and operational teams through digital transformations and aligning technology with business goals. Managed cross-functional teams of over 40 professionals, including engineering managers and DevOps. Specialized in modernizing legacy infrastructure and scaling global IT operations.
Work History
Senior Manager Enterprise Systems/ Associate Director of Technology
9 Years 6 Months- Direct enterprise technology operations and product engineering for a global organization, managing an annual operational budget of 10 Million.
- Scaled, mentored, and led cross-functional delivery teams spanning engineering, business analysis, Salesforce administration, architecture, and quality assurance, aligning team capacity and delivery commitments with business needs, reducing annual attrition from 15% to less than 4%.
- Business Partnership and technology strategy:Partnered with Sales Leadership, Sales Operations, and business stakeholders to translate business priorities into a multi-year Salesforce and CPQ technology roadmap, aligning platform investments, delivery priorities, and modernization initiatives with business objectives.
- Led roadmap execution and platform operations across Salesforce and CPQ capabilities, coordinating prioritization, release planning, resource allocation, and continuous improvement to enhance business-critical sales processes.
- Quote-to-Cash and CPQ: Modernized Oracle CPQ by standardizing business processes and reducing unnecessary customizations, improving process efficiency and scalability while supporting critical quoting and downstream sales operations.
- Held end-to-end ownership of a mission-critical corporate system, ensuring the seamless execution and uptime of an application processing $8B in annual revenue.
- Strategy and Vision: Translating Executive Leadership goals into actionable, multi-year product and business roadmaps. Proven track record of cross-functional alignment, driving revenue growth, and optimizing operations.
- Digital Transformation: Spearheaded a multi-year legacy modernization project Moving Oracle CPQ from customization to standardization increasing speed and productivity by 40% as well as Improved scalability.
- Operational Excellence: Overhauled the global IT incident response and SRE practices, boosting platform availability to 99.99% uptime and reducing Mean Time to Resolution (MTTR) by 35%.
- AI Evolution- Championed AI adoption initiatives that transformed engineering workflows, yielding a 35% process time improvement and establishing a high-efficiency, 10x developer culture.
- Turned around underperforming customer satisfaction metrics, elevating CSAT by 60% (from 2.5 to 4.0) while establishing a specialized VOC team to drive proactive, insight-led service improvements for Oracle CPQ platform.
Salesforce Manager
3 Years- Aligning Salesforce architectures with executive business strategies. Proven track record of architecting scalable CRM roadmaps, managing high-performing admin/dev teams, and leading enterprise-wide digital transformations that drive revenue and operational efficiency. Expert in stakeholder management, vendor relations, and maximizing ROI on the Salesforce platform.
- Agile Evolution: Championed the transition from Waterfall to Scaled Agile Framework (SAFe), increasing predictable sprint delivery by 25% across all engineering squads.
- Governance Coordinated code quality standards, Best practices,architecture patterns, and DevOps CI/CD integrations of the salesforce platform serving 2K + active users.
- Team Management: Managed Salesforce team of 25 people (Developers, BA, Admin, Architects ) conducting performance evaluations, skill-gap analyses, and leadership coaching and guided them through key product lifecycle iterations.
- Transformational Projects: Implementation of Salesforce B2B Ecommerce digital platform, Integration of 2 salesforce instances, Order Central digital platform overhaul of the workflows generating 9M in new business revenue Led Classic to Lightning Salesforce transformation
Management Consultant
2 Years 4 Months- Spearheaded business process re-engineering (BPR) and technological evolution initiatives, transforming underperforming workflows to boost team productivity and reduce operational cycle times by [35]% on salesforce platform
- Drove cross-functional user adoption across the Salesforce platform by designing comprehensive change management strategies, resulting in a [10]% increase in daily active usage.
- Partner Portal implementation: Allows partners to submit and register new sales opportunities, automating approvals, preventing channel conflict, and offering pipeline visibility.
Technology consultant
2 Years 1 Month- Configured and developed salesforce platform to support the sales process
- Worked on Pardot (marketing tool) to create campaigns and generate leads
Consultant
3 Years 5 Months- Salesforce Techno-Functional Consultant leading Business and IT Transformation programs for Digitalization & Process Automation through Technological solutions in Salesforce
- Conducted In depth Analysis of Business requirements and collaborated with Sales leadership to create solutions to increase productivity by enhancing salesforce platform process and workflows
Education
Bachelor of Engineering - Electronics and Communication
Skills
Digital Transformation: Salesforce Sales cloud
Service cloud
Revenue cloud
Experience cloud
Salesforce B2B
Oracle CPQ
Legacy Modernization
Agile transformations
CI/CD Pipelines
Enterprise Architecture.
Salesforce Architecture
Change management
Resource allocation
Methodologies & Tools: Agile/Scrum
DevOps
Jira
Confluence
Jenkins
ServiceNow
Tableau.
Certified ScrumMaster (CSM)
Change management
Change management
Certification
Certified ScrumMaster (CSM),, Salesforce Certifications: App Builder,Developer,Admin,Service Cloud,Sales Cloud, Salesforce Trailhead Ranger
Timeline
Senior Manager Enterprise Systems/ Associate Director of Technology
Motorola Solutions
03.2017 - 09.2026Read More
Salesforce Manager
Avigilon Corp
03.2014 - 03.2017Read More
Management Consultant
DocASAP
10.2011 - 02.2014Read More
Technology consultant
World Media Connect
08.2009 - 09.2011Read More
Consultant
National city Mortgage
06.2006 - 11.2009Read More
NMAMIT, Mangalore University
Bachelor of Engineering from Electronics and Communication
Read More