Sreenivas Annavazzala
Bridgewater,NJ
Summary
Dynamic leader with extensive experience in community engagement and customer success.
Strong technology background.
Skilled in organizing philanthropic initiatives, driving collaboration, and fostering client relationships to achieve measurable outcomes and enhance service delivery.
Dedicated professional with a strong background in advocacy and community outreach. Proven ability to organize impactful projects and enhance customer success through collaboration and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Volunteer
Somerset Safe+Sound
Bridgewater, New Jersey
08.2025 - Current
- Completed 60 hours of training to be an advocate for the Sexual Abuse Response Team and the Domestic Violence Response Team, supporting the survivors.
- Part of the Community Action Team. Provided various ideas to reach out to the community to spread awareness of Safe + Sound.
- Participated in a community walk.
Volunteer
SAMHIN
Edison, NJ
05.2024 - Current
- Organized and led philanthropic activities in Salesforce.
- Organized a fireside chat on mental health awareness at Salesforce with Dr. Makhija
- Leading a Salesforce project to incorporate and consolidate SAMHIN's operations into a CRM system.
- Participating in the revamping project of SAMHIN's website.
- Assisted in various health fairs and mental health fairs.
- Contributed a few ideas toward incorporating technology and other areas of tactical improvement.
Philanthropy Chair and Success Architect
Salesforce Inc
05.2017 - Current
- Roadmapped technology strategies for 50 or more customers across nonprofits, education, government, health, and life sciences domains.
- Devised long-term technology strategies and resolved tactical problems.
- Managed customer onboarding processes to ensure smooth transitions and satisfaction.
- Developed training materials for customers on product features and best practices.
- Collaborated with cross-functional teams to address customer concerns and enhance services.
- Analyzed customer feedback to identify trends and recommend improvements.
- Conducted regular check-ins with clients to assess needs and provide support.
- Facilitated communication between customers and internal teams for issue resolution.
- Designed and implemented customer success strategies to drive engagement.
- Led workshops and webinars to educate users about product updates and enhancements.
- Coached team members on best practices for delivering exceptional customer experiences.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Implemented feedback loops from customers into product development processes.
- Created reports outlining customer usage and retention metrics.
- Maintained up-to-date knowledge of industry trends related to customer success management.
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Researched new technologies and initiatives to improve customer experience.
- Managed crisis situations, ensuring minimal impact on customer satisfaction and loyalty.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Coordinated volunteer efforts for various philanthropic events and programs.
- Developed partnerships with local businesses to enhance sponsorship opportunities.
- Led fundraising campaigns to support community development initiatives.
- Inspired staff and board members to engage in philanthropic activities, improving participation numbers.
- Led philanthropic initiatives aligning with Salesforce's core values and community goals.
- Managed communication campaigns to promote philanthropic programs within the organization.
- Collaborated with other non-profit leaders in the community to share ideas about successful methods of raising awareness about social issues.
Vice President
Edison Visionary Lions Club
Parlin, New Jersey
- Was the Charter founding member of EVLC
- Led an initiative that showcased the dance abilities of visually impaired girls from India.
- I participated in various Lions Club activities during the Sandy storm.
- Provided ideas to engage the community and launch new programs.
- Participated in local senior citizens' old age homes to assist in activities
Education
MBA - Operations Management
University of Western Sydney
Sydney12-1999
Bachelor of Science - Industrial & Production Engineering
University of Mysore
India01-1993
Skills
- Community outreach
- Customer engagement
- Crisis management
- Project coordination
- Data analysis
- Cross-functional collaboration
- Event planning
- Training development
- Advocacy support
- Stakeholder communication
- Relationship building
- Public speaking
- Team leadership
- Technology integration
- Philanthropic strategy
- Fundraising expertise
- Client relations strength
- Cultural awareness
- Fundraising events
- Event setup
- Team collaboration
- Marketing and promotion
- Clear communication
- Problem-solving
- Adaptability and dependability
- Project oversight
- Leadership qualities
- Cross-cultural design
- Photography and videography
- Coaching and mentoring
- Donation management
- Decision-making
- Volunteer coordination
- Conflict resolution
- Resource coordination
- Budgeting and finance
- Community engagement
- Teamwork and collaboration
- Friendly and outgoing
- Volunteer recruitment
- Computer skills
- Project management
- Organized and efficient
- Multitasking and organization
- Fundraising
- Positive attitude
- Volunteer orientation
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native/ Bilingual
Bengali
Professional
Kannada
Limited
Odiya
Elementary
Timeline
Volunteer
Somerset Safe+Sound
08.2025 - Current
Volunteer
SAMHIN
05.2024 - Current
Philanthropy Chair and Success Architect
Salesforce Inc
05.2017 - Current
Vice President
Edison Visionary Lions Club
MBA - Operations Management
University of Western Sydney
Bachelor of Science - Industrial & Production Engineering
University of Mysore