SREERAG REMANAN

1.Oversee daily last-mile delivery operations, ensuring timely deliveries.

2.Identify inefficiencies in last-mile logistics and implement process improvements.

3.Lead and mentor a team.

4. Effectively managing cost centers and budgeting requires the optimization of expenses and a thorough analysis of the factors that drive costs.

5.Implemented performance-based incentives, increasing productivity of inhouse staff.

6.Integrated last-mile logistics software with warehouse and inventory systems, reducing order processing time from

6 hours to 1 hour.

7. To get the most satisfaction, coordinate delivery partners' enquiries with customer support.

8.Overseeing IT barriers and problems, directing them to the relevant groups, and pursuing enhanced solutions to avert any adverse effects on operational activities.

• *Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
• *Engaged in strategic planning activities to increase operational capacity while achieving optimal returns from existing assets.
• * Generate routine and ad hoc reports on key performance indicators (KPIs), financial metrics, operational metrics, and other relevant business data.
• * Calculate an overall SLA compliance score for each courier. This score can be a numerical representation of how well the courier is meeting the agreed-upon standards..
• *Stay updated with industry trends and best practices in MIS reporting and data visualization.
• *SLA reports should be regularly updated to reflect the most recent performance data. This ensures that the information is current and relevant for decision-making.
• *Clearly define your objectives for both delivery and reverse logistics. Understand the specific requirements for outbound shipments (delivery) and the return of products (reverse logistics).
• *For each courier, compare their actual performance against the SLA targets. Highlight any areas where the courier has exceeded or fallen short of the agreed-upon standards.