Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sretenka Lalic

Dodge City

Summary


Reliable and upbeat Assistant Front End Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience

Work History

Assistant Front End Lead

Dillons
07.2022 - Current
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed efficient cash register operations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Kitchen Manager

Minneola Schools
08.2014 - 05.2022
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Improved customer satisfaction with timely and accurate food delivery.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
  • Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Scott City Community High School
Scott City, Kansas
05-2004

Skills

  • Customer service
  • Client communication
  • Cash register operation
  • React proficiency
  • Staff supervision
  • Credit returns processing
  • Problem-solving skills
  • Time management
  • Listening skills
  • Cash counting
  • Cash handling
  • Relationship building and management
  • Training and mentoring
  • Goals and performance
  • Administrative skills
  • Team building
  • Cash handling accuracy
  • Employee motivation
  • Accurate money handling
  • Team supervision
  • Opening and closing procedures
  • Conflict management
  • Effective planning
  • Order management
  • Refunds processing
  • Shift checklists
  • Teamwork
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Multitasking
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Team leadership

Timeline

Assistant Front End Lead

Dillons
07.2022 - Current

Kitchen Manager

Minneola Schools
08.2014 - 05.2022

High School Diploma -

Scott City Community High School

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Sretenka Lalic