Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SREYA ROY

ISSAQUAH

Summary

Dynamic MBA graduate with a strong foundation in customer service, operations, process improvement, and team coordination. Resourceful and action-oriented, thriving in fast-paced environments while delivering dependable results. Committed to leveraging skills and experiences in a full-time role that fosters meaningful contributions and supports ongoing professional development. Passionate about driving efficiency and enhancing team performance to achieve organizational goals.

Overview

1
1
year of professional experience

Work History

Fulfillment Associate (Inbound)

Amazon Fulfillment Services
Canada
11.2020 - 08.2021
  • Received 1410 and stowed 1670 items on average per day, consistently being in top 2 performers, driving on average 57% of my team's output per day
  • Evangelized and implemented better identification and stowing of items in bins by mapping and providing a heatmap of bin availability by aisles to every stower leading to 23% reduction in bin collision and 40% improvement in processing time and reduction in Time to task
  • Took initiative to cross train in packing, stowing, receiving, prep receiving and decant receiving over the last 5 months leading to better know how, subject matter

Process Improvement Associate

Amazon Fulfillment Services
Canada
01.2021 - 04.2021
  • Project BAH (Bin Availability Heatmap) - Created and implemented Bin heatmaps for improving bin collision rate and processing time
  • Achievement/Task:
  • Evangelized and proposed a pilot to Area Manager to provide Bin Availability Heatmap (BAH) at the beginning of the shift to 20% of associates randomly chosen for two weeks
  • Tested and measured pilot for two weeks resulting in sample associates performing 23% better in Bin Collision, Bin Processing (Searching, Identifying and Processing) and 40% reduction in time of task

Education

MBA - Human Resources

Institute Of Engineering And Management
Kolkata, West Bengal, India
07-2020

BBA -

Institute Of Engineering And Management
Kolkata, West Bengal, India
06-2017

Skills

  • Team collaboration
  • Workflow optimization
  • Data interpretation
  • Effective problem resolution
  • Adaptability
  • Time Management
  • Effective communication
  • Proficient in computer applications
  • Informed decision making
  • Multitasking
  • Quick learner
  • Team leadership
  • Detail-oriented

Languages

English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual

Timeline

Process Improvement Associate

Amazon Fulfillment Services
01.2021 - 04.2021

Fulfillment Associate (Inbound)

Amazon Fulfillment Services
11.2020 - 08.2021

MBA - Human Resources

Institute Of Engineering And Management

BBA -

Institute Of Engineering And Management