SÉRGIO NÓBREGA
Orlando
Summary
Dynamic and results-driven professional with a proven track record at Legacy Imigra, excelling in customer service and sales strategies. Adept at problem-solving and team collaboration, I effectively resolved customer complaints and developed impactful sales plans, ensuring client satisfaction and loyalty. Highly organized and adaptable, I thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Salesperson
Legacy Imigra
Orlando
01.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Gathered data on competitors' pricing, products, and promotional activities.
- Collaborated with team members to develop effective sales plans.
- Understand and deal with immigration processes and adapt the processes to clients
- Assisted customers in selecting appropriate products or services for their needs.
- Educated customers about products and services offered by the company.
Cleaner - Supervisor
Lee General Services LLC
01.2022 - 01.2024
- Working in the area of cleaning in vacation homes, I developed my work so that there was excellence in each area. Whether in the sanitization of the bathrooms, complete cleaning of the kitchen, removal of dust accumulated in frames and luminaires, care with each surface, and correct passage of the vacuum cleaner, each action must be carefully done so that the customer always has the best.
- After a period working at Shades of Greens, where I saw the care in every detail and cleaning schedules, I became supervisor of vacation houses, putting my acquired experience into practice. In this function I began to inspect the cleanings in detail, repairing what was necessary for the best experience for the customer, as well as verification of necessary maintenance in each case, purchase of stock materials for the company, and carrying out small repairs when possible. As a supervisor I started to serve guests in their questions and small needs.
Houseman
Shades of Green
Orlando
09.2023 - 10.2023
- Distribution of material, sheets, towels, garbage bags, as well as collection of everything from the guests' rooms assisting the housekeeper in their needs in order to speed up all service. Vacuuming and cleaning the common areas were also attributes of the function, treating everyone with cordiality and instructing guests in English or Spanish when necessary.
Police Officer
Civil Police Brazil
01.2011 - 01.2022
- Received, analyzed and responded to less complex allegations of misconduct. Produced comprehensive investigative reports and official correspondence for criminal prosecution. Worked with law enforcement, prosecutors and company representatives to handle caseload. Determined case direction based on reviews of wide-ranging information. Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations. Organized and executed undercover surveillance operations.
Confectioner
@magicsweetsjp
01.2017 - 01.2021
- Make different types and flavors of cakes, brownies, and other sweets. Decorate with different types of toppings. Handle food.
Education
Postgraduate - Municipal Public Management
UFPB
BRAZIL01.2016
Technology - Telecommunications
CEFETPB
BRAZIL01.2003
Skills
- Communicative
- Proactive
- Organized
- Focused
- Adaptative
- Problem Solving
- Sales strategies
- Customer service
- Team collaboration
Languages
- English
- Portuguese
- Spanish
Languages
English
Limited
Spanish
Limited
French
Limited
Portuguese
Native/ Bilingual
Timeline
Salesperson
Legacy Imigra
01.2024 - Current
Houseman
Shades of Green
09.2023 - 10.2023
Cleaner - Supervisor
Lee General Services LLC
01.2022 - 01.2024
Confectioner
@magicsweetsjp
01.2017 - 01.2021
Police Officer
Civil Police Brazil
01.2011 - 01.2022
Postgraduate - Municipal Public Management
UFPB
Technology - Telecommunications
CEFETPB
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