SARAH MAXEY
Associate Director, Patient Services And Analytics
Lake Saint Louis,MO
Summary
Results-driven pharmaceutical professional with 12 years of experience across rare disease, pharmacy and patient services, market access, and data analytics. Committed to elevating the patient experience and applying data-driven insights to inform strategy and optimize program performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Director, Patient Services and Analytics
Upsher-Smith (Acquired Pyros Pharmaceuticals in Oct 2024)
St Louis, Missouri
01.2025 - Current
- Oversight of day-to-day operations of two specialty pharmacies for five rare disease products including development and ongoing management of business rules, patient assistance programs, data and analytics, and payer reimbursement processes
- Develop and monitor data points and tables from specialty pharmacy and external data sources including data warehouse integration, development of PowerBI dashboards and reporting to internal stakeholders
- Oversee sales operations including one direct report with responsibilities for incentive compensation reporting, Veeva CRM management, territory alignment and targeting
- Collaborate with outside counsel, finance, and leadership to ensure contracts and MSAs reflect accurate business needs, regulatory requirements, service fees, support services, and product discount costs
- Present weekly operational updates and performance trends during executive readout meetings, including direct participation in discussions with the CEO
- Partner with internal stakeholders including marketing, medical, field sales, supply chain, and market access to ensure cross-functional alignment of patient support programs
- Selected as the sole Upsher-Smith employee to serve on the Bora Culture Committee, contributing to the company-wide rollout of the new Bora culture initiative
Associate Director, Patient Services and Analytics
Pyros Pharmaceuticals
St Louis, Missouri
06.2023 - 01.2025
- Strategic planning and execution for new successful product launch including collaboration with Market Access, Marketing, Sales Operations, Compliance, Commercial Operations, Supply Chain, and Quality
- Oversee day-to-day relationship with Specialty Pharmacy/Wholesale/3PL vendor and Patient Services HUB including contract and MSA management
- Led the development and implementation of the Patient Services program including SOPs, work flows, services offerings, and patient assistance programs
- Developed data strategy and automation for Patient Services and HUB reporting including creation of automated data visualization tool in PowerBI to provide daily updates to internal stakeholders
- Reconcile monthly inventory between internal platforms and SP/Wholesale vendor
- Review monthly finance reports from SP/Wholesale vendor and created financial analysis dashboard
Sr. Manager, Patient Services
UCB, INC. (Acquired Zogenix In Mar 2022)
St Louis, Missouri
07.2021 - 06.2023
- Managed relationship with specialty pharmacy and patient services HUB to ensure patients are being serviced in an appropriate and timely manner
- Extracted data from data warehouse to develop PowerBI and Tableau dashboards to manage program performance and identify process improvements including program KPIs and time to therapy
- Chairperson of REMS Operational Team with responsibilities that include monitoring REMS performance, participate in regulatory reporting processes, and day-to-day management of REMS program operations
- Lead and provided project management oversight for digital solution enhancements including strategic planning, design, training, and implementation
- Spearheaded launch of new indication including material updates, cross-functional training, and specialty pharmacy and HUB implementation
- Established workflow enhancements to decrease new patient time to therapy by an average of 7 days
Manager, Program Management
EVERSANA
Chesterfield, MO
12.2019 - 07.2021
- Managed day-to-day activities of one rare disease program including a team of 19 and 2 supervisors
- Tasks include reimbursement management (Medicare B and D, Medicaid, Commercial, Government), medication dispensing, sales team support, patient assistance programs and patient support needs
- Established workflow and performance standards including updates to SOPs and business rules
- Analyzed data and performance statistics to lead planning and improvement of program requirements and processes
- Participated in weekly meetings with external client and sales team to present program data and program statistics in Quarterly Business Reviews and scheduled program review meetings
Supervisor, Program Management
EVERSANA
Chesterfield, MO
04.2017 - 12.2019
- Managed day-to-day activities of three rare disease programs including oversight of 10 employees including responsibilities for hiring, training and ongoing professional development
- Lead the implementation and training of new patient management system company-wide
- Implemented process improvement initiatives to increase time to therapy
- Prepared and analyzed data to present to internal and external stakeholders including referral tracking, KPI monitoring, and program performance
- Completed two successful launches of new product formulations including process development and execution, training, and cross-functional collaboration
Patient Services Coordinator
EVERSANA
Chesterfield, MO
10.2013 - 04.2017
- Primary point of contact for patients and prescribers for three rare disease programs including one REMS program
- Completed intake for newly referred patients including data and prescription entry, financial assistance services and ongoing delivery management
- Completed reimbursement tasks including prior authorizations, electronic claims processing and verification of benefits or multiple plan types (Medicaid, Commercial, Medicare (A/B, D), Government plans)
Education
Master Of Science - Data Analytics
Maryville University of Saint Louis
St. Louis, MO01-2021
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZAssociate of Arts -
St. Charles Community College
St. Peters, MOPublications
Maxey, S. , Schad, C., Polega, S., Rohrbach, K., Liggett, H., & Lothe, A. (2022). Real-World Analysis of Fenfluramine Discontinuation Rates in Dravet Syndrome and Lennox-Gastaut Syndrome [Review of Real-World Analysis of Fenfluramine Discontinuation Rates in Dravet Syndrome and Lennox-Gastaut Syndrome]. American Epilepsy Society. www.aesnet.org
Certification
Certified Pharmacy Technician
Timeline
Associate Director, Patient Services and Analytics
Upsher-Smith (Acquired Pyros Pharmaceuticals in Oct 2024)
01.2025 - Current
Associate Director, Patient Services and Analytics
Pyros Pharmaceuticals
06.2023 - 01.2025
Sr. Manager, Patient Services
UCB, INC. (Acquired Zogenix In Mar 2022)
07.2021 - 06.2023
Manager, Program Management
EVERSANA
12.2019 - 07.2021
Supervisor, Program Management
EVERSANA
04.2017 - 12.2019
Patient Services Coordinator
EVERSANA
10.2013 - 04.2017
Certified Pharmacy Technician
03-2010
Master Of Science - Data Analytics
Maryville University of Saint Louis
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Arts -
St. Charles Community College