Stephanie Rhodes

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel and office work flow
• Oversaw office inventory activities by ordering and requisitions
• Created new employee handbook, IT policies, crisis management, deescalation strategies, and recovery procedures scaled for growth
• Utilized mobile crisis unit and community resources to initiate community connection plans for peers post crisis
• Implemented and maintained web-based electronic system for private donor and fundraising payments
• Created and designed monthly newsletter with Constant Contact
• Coordinated Support Group Speakers and Community Education Volunteers
• Aid in searching/onboarding of permanent Executive Director, Donna Shelton in 2016
• Executed mass mailing events, including but not limited to: mailing list development, database management, and content creating
• Planned and executed company events such as holiday parties, staff continuing education events, staff meetings and fundraisers to promote office morale and cohesion
• Assisted marketing department in planning peer centered functions
• Updated reports, managed accounts, and generated reports for company database
• Developed and implemented policies/procedures scaled for growth
• Conducted peer program admissions and discharges as assigned, completed orientations, and community reassessments to support care continuum
• Used first-hand knowledge and clinical expertise to advocate for patients/peers under care and enacted recommended/collaborative treatment strategies
• Facilitated therapeutic communication, conflict resolution and crisis intervention by establishing protocols that address 100% of negative behaviour to aid patients/peers in regaining or improving coping abilities in order to address suicide crises and establish organisational protocols

• Demonstrate extensive knowledge of recovery and wellness principles, sharing this information with others struggling during recovery
• Build relationships with others based upon trust and honesty by using active listening and dynamic peer coaching communication skills and techniques
• Observe strict regulations and procedures regarding each individual in order to maintain confidentiality of personal health information.
• Recommend upgrades and equipment replacements to reduce technical issues
• Assist individuals in identifying and re-engaging with family, friends, and other natural supports to build support system
• Provide ongoing assessments, problem-solving/critical thinking feedback, along with active communication in assisting individuals with activities of daily living with respect to peer centered goals
• Participate in clinical staffing meetings in order to coordinate with clinical staff in developing and implementing individualized treatment plans
• Foster relationships with partner agencies and other interested parties to build pipeline of supportive services
• Communicate with individuals' family members, offering information and insight into support services available at community level
• Increase awareness of mental health incidences while strongly encouraging peers to participate in self-help and advocacy organizations (i.e. Wellness Academy classes offered through MHG and Kellin
• Assess program participant's behaviors, moods, and other responses to determine correct diagnosis and appropriate person centered, target specific treatment plans
• Support individuals dealing with mental health issues, trauma, grief and loss, along with recovery from emotional disturbances
• Facilitate group counseling sessions and cognitive behavioral therapeutic support in order to foster hope and encourage peer recovery and personal growth
• Display sensitivity to cultural and linguistic needs and/or disabilities of peers and families served
• Guide peers in effective therapeutic exercises and educational classes, integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
• Develope treatment plans to help peers/patients build self-confidence and resilience
• Developed goal-oriented psychoeducational and psycho social therapy groups in order to improve/increase peer's level of functioning
• Provide emergency response in crisis situations to diffuse tensions and prevent escalation and/or violence
• Manage patients specifically with substance use disorder and co-occurring Axis I and Axis II disorders
• Collaborate with other professionals in order to honor integrated health care best practices in order to coordinate comprehensive, holistic, person centered care for peer/patient
• Determine peer's risk of suicide, self-harm, or other dangerous behaviors that threaten the ongoing well-being of others
• Listen to peer's concerns and provide acceptance, encouragement, and support in order to foster an organizational awareness mental health and wellness
• Design safe and supportive environment for peers to discuss challenges and/or concern for others
• Educate peers receiving services about the dangers of substance use disorder and sufferer warning signs

• snHandled administrative matters including screening calls, managing calendars, planning meetings, composing documents and organizing offices for efficiency
• Completed NCCPSS certification November 2015 with Gin Monroe's curriculum "Take Your Heart To Work"
• Accepted brand new Director of PSS position MHAG Wellness Academy Director in February 2016 after Director of Supportive Services resigned
• Facilitated "Telling Your Story" peer support led cognitive behavior peer educational curriculum class (4 weeks) - February 2016
• Began compiling and authoring NCCPSS work based learning advanced level peer support apprenticeship course, L.I.F.T, offered to new and refreshing NCCPSS after presenting the idea to the North Carolina Peer Support Board (UNC) in 2017; Course was completed in 2020 and continued to be edited and revamped with new education
• Completed WRAP Seminar 1 with Diane Walker (Director of Little Gerald Services and PS curriculum writer) in January 2016
• Completed WRAP Seminar II Facilitator with NC WRAP ALF Gin Monroe and Susan Hall in November 2016
• Authored/compiled/completed MHAG WRAP course of Wellness Academy curriculum and began facilitating December 2016.
• Edited (12) 8 - 12 week PS led courses in order to establish routine and long term learning for newly recovered and recovered peers alike offered through MHG Wellness Academy December 2018
• WRAP II Facilitator Refresher Course completed with Patty Schaeffer of Wellsurgent April 2018 in Fayetville, NC
• Certified 6 NCPSS staff members and LIFT participants in WRAP facilitation with co-facilitator NC certified ALF Patty Schaeffer December 2018
• QPR Gatekeeper Instructor Certification - September 15, 2016
• MHFA Certified April 29, 2016 and completed over 20 day or 2 half day long career trainings until end of 2021
• Authored RISE and presented at American Hebrew School (2019) to all faculty as a course for parents/educators of teens at risk for suicide or self-harm as an answer to the parental concerns following the release of Netflix's "13 Reasons Why" season 1 was released
• Authored/presented Youth QPR gatekeeper curriculum for Greensboro Day School to certify 8th grade middle school class over a 3 day period based on school counselor board member request after course feature in local Greensboro Newspaper
• Attended National Mental Health Summit in Tennessee and completed WHAM Facilitator Certification - March 2019
• Aided in 100% coninuum of organizational services remotely in order to answer the COVID 19 pandemic by establishing remote support groups, one on one visits, and interdisciplinary team work protocols to continue psychosocial and cognitive recovery classes going without refusing services. MHG never closed doors during the pandemic by successfully offering 100% remote peer led services until March 2021
• Authored/Compiled 12 week team led WHAM course with final project; offered to peers starting in July 2019 (Completed facilitation over 7 (12 week and final project WHAM certificate courses by May 2022
• Completed Mary Ellen Copeland Center's WRAP ALF course in Pennsylvania - November 2021
• Recertified/certified 8 staff members and LIFT participants - December 2021
• Last 2 LIFT participant graduation and final project presentations - May 4, 2022
• Strictly adhere to guidelines for peer privacy and confidentiality
• Complete all data entry for intakes, classes, support groups, and events until hiring Administrative assistant in 2019 after program numbers increased by 200%
• Supervised daily operations, facilitated Wellness Academy classes, Facilitated NCPSS LIFT course, established NCCPSS inpatient procedures and protocols through contract agreements with Cone Behavioral Health and Hospital Systems psychiatric hospital (MCCBHH) in order to provide added support and continued community relations with newly discharged peers and provide corrective feedback to 6 NCPSS 3/4 time staff members and 4 LIFT apprenticeship participants by January 2022
• Partnered with Moses Cone Health and Hospitals and Eric Foushee in 2021 to establish Guilford County's first peer support drop in center; oversaw and facilitated Wellness Academy and Kellin Foundation programming for RCC until June 2022
• Accepted Peer Support Team Lead with the future merged MHG/Kellin company after Executive Director, Donna Rogers retired and MHG (name changed from Mental Health Association in Greensboro to Mental Health Greensboro in 2019)agreed to merge with Kellin Foundation of Greensboro in April 1, 2022 towards the goal of interdisciplinary and integrated trauma, grief, mental health, and substance abuse recovery-oriented services offered for all ages and from all socioeconomic backgroundsMerged with Kellin Foundation in April 2022Certified in SAMHSA's child abuse awareness course - April 2022
• Completed Kellin Foundations HEALS program training utilizing the SADOH questionaire

• Quickly respond to situations impacting safety and security to patients, unit, and/or clinical staff, actualizing crisis prevention interventions to control and de-escalate developing situations
• Implement person centered care plans for patient treatment after assessing physician medical regimens and orders
• Follow all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
• Manage patient care teams and direct care for patients recovering from medical or surgical procedures, especially at risk populations specific to chronic illness
• Explain course of care and possible medication side effects to perrs/patients, and caregivers in easy-to-understand terms and documentation along with resource recommendations
• Reported findings to quality departments after conducting routine restraint audits while working with an interdisciplinary team ongoing, to devise corrective actions for deficiencies or quality improvement standards
• Deliver a high level of quality care to diverse populations, while overseeing patient floor transfers and admissions/discharges, triaging based on acuity and appropriate department admission
• Sustain quality standards by performing routine medication audits and upholding internal and industry best practices
• Provid exceptional bedside care to high-acuity needs patients while providing complex care such as Ambulatory challenges/Braden scale high falls risk protocols, extensive wound care, and multidisciplenary rehabilitation
• Evaluate ongoing peer/patient histories, complaints, and current symptoms/needs
• Perform triage on incoming patients, determining severity of injuries/wound care needs, postop status, and chronic illness comorbidities
• Educats to equip patients with appropriate tools and alternative knowledge needed for a speedy and sustainable long term recovery
• Monitor patient reactione/systemic responses after therapeutic and/or target response specific medication administration using various means including: intravenous, subcutaneous, oral, or topical administration routes
• Offer exceptional supportive care to individuals recovering from acute incidents' and living with chronic comorbid conditions
• Conduct ongoing monitoring and evaluations regarding behaviors and conditions with ongoing interdisciplinary team communication while also updating clinical supervisors with real time information
• Collaborate with leadership to devise initiatives for improving nursing satisfaction, retention, and morale
• Participate in evidence-based practice project implementation, nursing competency development, and community nursing simulation activities
• Provide skilled, timely, and level-headed emergency response to critically-ill patients
• Led and participated in interdisciplinary team and integrated medical system by driving successful patient outcomes through prioritizing standards of care and best practices
• Observe and document patient factors such as: diet, physical activity levels, emotional motivators, specific trigger responses, and psycho social behaviors to better understand ongoing conditions while effectively modifting treatment plans accordingly
• Communicat with healthcare team providers to better plan, implement, and enhance treatment strategies and preferable outcomes

• Maintain accurate, detailed reports and records
• Modify patient treatment plans as indicated by patients’ responses and conditions
• Consult and coordinate with healthcare team members to asses, plan, implement, or evaluate ongoing patient specific, peer centered care plans
• Monitor all aspects of patient care, including diet and physical activity
• Instruct individuals, peers, or other groups on topics such as health education, disease prevention, and health improvement programs for community education and prevention
• Participate in required continuing education and clinical training objectives
• Focus on personal development and self care for burn out prevention and recovery
• Participate in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Answer call lights and support peer/patient comfort and safety by adjusting bed rails and routine equipment checks and monitoring
• Overswe the maintenance of patients' rooms, group living areas/milieu, and nurse stations/professional work environment
• Assist with feeding while monitoring intake/output to aid peer/patient achieve nutritional objectives
• Check routine patient vitals such as temperature, blood pressure, and blood sugar levels
• Promote good oral and personal hygiene by aiding patients with shaving, bathing, and teeth/tongue swabbing or brushing
• Offer experienced holistic care for patients specific to diagnoses, such as: respiratory failure, cardiac disease and hypertension, Diabetes Mellitus I and II, Parkinson's disease, advanced memory deficit population, including: dementia, Alzheimer's, and the worried well
• Deliver individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
• Offer immediate assistance with emergency and routine paging situations to evaluate needs and deliver a holistic continuum of care
• Evaluate patient assessments to identify ongoing patient risks for: falls risks, pressure sores and routine wound care, cognitive and behavioral concerns, and/or other medically relevant symptoms
• Support ambulation and physical therapy needs by conducting planned exercise routine while allows observing and scaling falls risk needs and prevention
• Educate patients and family members on best home care practices for healing and recovery
• Helped clean and prepare patient consultation rooms to maintain hygiene and JACHO standards
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with peers/patients
• Administered medications via oral, IV, and intramuscular injections and monitor responses
• Build rapport with peers/patients and members of patients' support systems
• Work alongside experienced nursing professionals to learn new procedures and cutting edge information appropriate to peer/patient needs
• Administer close patient care, check/document vital signs, and monitor telemetry with supervision
• Participate in team meetings to discuss patient progress and plan for care
• Utilize therapeutic communication techniques to facilitate peer/ patient optimum level of wellness
• Monitor ongoing patient vital signs (routine and scheduled), reporting any changes to experienced nursing staff
• Assist with patient transfers, observing safety protocols to prevent damage to patient and self (Hoyer lift experience)
• Facilitat patient discharge by providing instructions for home care and follow-up care
• Utilized Electronic Medical Records (EMR) systems to record patient data and communicate with oncoming staff
• Employed knowledge in growth and development principles to provide care appropriate to the age specific needs/wants of peers/patients

• Completed professional development in [Subject]
• Elected to Student Body Representative for the December early graduation class/final pinning ceremony in 2009; in charge of nailing down dates and dress rehearsals, organising graphic design volunteers for program development and design, specifically for the program brochure, along with directing/executing order of service and the Chancellor's student body address were a few of my leadership roles and duties
• Member of the FCA Liberty chapter
• Graduated with a grade point average 3.8

Completed professional development in venipuncture procedures by obtaining blood specimens and collecting non-blood specimens such as urine, sputum, and throat swabs for laboratory testing. Performs screening tests and reports results. Processes specimens to prepare them for laboratory testing. Prepares specimens for reference laboratory dispatch and testing.

• Completed professional development in CNA I the summer in July 2003 immediately after graduating with a high school diploma
• Graduated with a 3.8 GPA
• Graduated with honors and appeared on the principles list all four years of High School
• Varsity basketball, softball, and volleyball co captain senior year of high school
• Received honors music student of the year award for Jr and Sr year of high school (2002, 2003)