Sri Shakti Coles
Fairfax,USA
Summary
Customer-focused professional with experience in cash handling, transaction processing, customer service, and team leadership. Proven ability to build trusted relationships, resolve customer concerns, navigate multiple systems, and maintain accuracy in fast-paced environments. Strong communicator with experience handling financial transactions and supporting operational compliance. Seeking to leverage customer service and problem-solving skills in an office coordinator position.
Overview
4
4
years of professional experience
Work History
Supplies Section Leader
Trader Joe's
Fairfax, USA
05.2025 - Current
- Manage the Supplies section by monitoring inventory levels and maintaining appropriate stock of essential store materials.
- Place and manage supply orders based on inventory needs, usage patterns, and anticipated demand.
- Maintain an organized and well-stocked supply area to support efficient daily store operations.
- Communicate with leadership and team members regarding supply needs, inventory concerns, and operational priorities.
- Build strong customer relationships through attentive service, active listening, and problem resolution.
- Assist customers in identifying products that best met their needs, providing education and recommendations.
- Process high-volume transactions accurately while maintaining compliance with cash handling procedures.
- Research and resolve customer questions and service concerns in a fast-paced environment.
- Demonstrate adaptability by navigating multiple operational systems and procedures efficiently.
- Collaborate with team members to ensure smooth daily operations and exceptional customer experiences.
Athletic Field Supervisor & Teen Center Specialist
Vienna Parks & Recreation
Vienna, USA
08.2023 - 05.2025
- Developed rapport and trust with community members, youth participants, and families through professional communication.
- Exercised sound judgment when enforcing policies, resolving conflicts, and ensuring participant safety.
- Maintained accurate records, incident reports, and operational documentation.
- Worked independently and collaboratively to coordinate daily facility operations and community programs.
- Adapted to changing priorities while maintaining composure in a high-activity environment.
- Communicated effectively with supervisors, coworkers, and visitors to address concerns and facility needs.
Sales Lead & Keyholder
Banner's Hallmark
Fair Oaks, USA
02.2023 - 11.2024
- Delivered exceptional customer service by identifying customer needs and recommending appropriate products.
- Managed cash handling, daily reconciliations, safe operations, and bank deposits with a high degree of accuracy.
- Resolved customer issues and service requests using strong analytical and problem-solving skills.
- Trained and supported team members by sharing operational knowledge and best practices.
- Demonstrated leadership by overseeing store operations, delegating responsibilities, and ensuring policy compliance.
- Utilized multiple systems to process sales, online orders, and customer transactions efficiently.
- Maintained professionalism and sound decision-making in a fast-paced retail environment.
Education
Fairfax Baptist Temple Academy
Skills
- Customer Relationship Building
- Cash Handling & Transaction Processing
- Problem Solving & Account Research
- Verbal & Written Communication
- Regulatory Compliance & Policy
- Adherence
- Sales & Cross-Service Opportunities
- Team Collaboration & Leadership
- Adaptability & Technology Proficiency
- Sound Judgment & Decision-Making
- Conflict Resolution
Timeline
Supplies Section Leader
Trader Joe's
05.2025 - Current
Athletic Field Supervisor & Teen Center Specialist
Vienna Parks & Recreation
08.2023 - 05.2025
Sales Lead & Keyholder
Banner's Hallmark
02.2023 - 11.2024
Fairfax Baptist Temple Academy