Sri Hari Mukkamalla
Summary
12 Years of professional experience in production operations with experience in AWS, Azure, Storage, Backup, DevOps Engineering.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
App/Cloud Support Specialist
Accenture Solutions Private Limited
03.2013 - Current
- Earned a reputation for designing cloud deployment strategies that mitigate risk while meeting infrastructure, customer and budgetary needs
- Excellent hands-on experience on AWS and Azure Cloud Technologies
- Worked with Infrastructure health Monitoring Systems like: Cloudwatch, Nagios, Splunk, App dynamics, NewRelic, Graylog, PagerDuty and Grafana
- Server Configuration and code management through:
- Ansible
- Puppet
- GIT
- NoSQL databases Configuration
- Cassandra
- MongoDB
- Having experience in Cost-optimization tools (Cloudcheckr, CloudHealth) to save the cost in AWS
- Responsible for creating and updating the projects in Jenkins to make a CI-CD solution for different environments
- Adept at rendering viable solutions & troubleshooting for complex issues related OS, Applications and resolving customers issues
- Collaborative thinking of big data and cloud technologies for future endeavours
- Deploy, Support and Maintain Highly Available Production Environments
- System Troubleshooting and problem solving across platform and application domains
- Expertise in Datacenter decommissions
- Expertise in Production migration including Cross-region and Datacenter to Cloud migrations
- Experience on designing cloud deployment strategies that mitigate risk while meeting infrastructure, customer and budgetary needs
- Hands on experience on AWS and Azure Cloud Technologies
- Experience Infrastructure health Monitoring Systems like: CloudWatch, Splunk, App dynamics
- Maintaining log aggregation tool Splunk
- Having experience in Cost-optimization tools (Cloudcheckr, Cloud Health) to save the cost in AWS
- Adapt at rendering viable solutions & troubleshooting for complex issues related OS, Applications and resolving customers issues
- System Troubleshooting and problem solving across platform and application domains
- Design and support of infrastructure
- Day to day support of entire IT product lines
- Design, Integration and management of AWS Cloud solutions
- Implemented and maintaining the Docker and Kubernetes environments
- Maintaining EC2 services like launching instances, attaching volumes, configuring security groups, monitoring EC2 instance metrics like CPU Utilization, disk read/write operation and network performance of the EC2 servers
- Maintaining S3 services like uploading/downloading files, configuring/editing bucket policies
- Launching Virtual Private Cloud (VPC), creating subnet in the VPC, launching EC2 instance and RDS database instances, configuring and maintaining the route table, internet gateway within the VPC
- IAM- Creating and managing users, groups and roles and assigning roles to the EC2 instances with identity and management system
- CloudFormation – Creating and managing a collection of AWS resources by using the templates on the CloudFormation service
- SNS- Creating an SNS topic for receiving alerts from an email, SMS, HTTP and HTTPS protocol for application status
- CloudWatch – Monitoring and configuring the CloudWatch metrics for the EC2 servers also configured sending custom metrics like Tomcat memory and Tomcat thread count to CloudWatch
- Installed, configured and maintained Dev, SIT, UAT, PPD and production systems in AWS
- Supported and implemented cloud services and hosting centres
- Created and managed application code with existing techniques
- Provided technical assistance for test automation and application deployment
- Participated in upcoming application releases and operational improvements
- Expertise on migrations from On-premises to cloud and Cloud-Cloud
- Planning, preparing, and migrating production servers
- Expertise in Datacenter decommissions and Cloud Decommissions
- Day to day jobs include storage allocation, Reclamation, troubleshooting and reporting on the SAN Environment
- Assigning LUNs to ESXi Hosts and provision of storage as DataStores with respective formatting Storage
- Troubleshooting routine critical issues including ports availability, meeting zoning requirements, one-path down, host not seeing storage and storage management problems
- Troubleshooting zoning issues and connectivity issues between host and storage end
- Alias, zoning configuration for the servers connected in FC environment in brocade switches
- Performing routine SRDF health checks and preparing reports daily
- Performed DR activities
- Performing Deduplication for the volumes
- Volume resize, aggregate disk add and LUN resize
- Resolving the hardware issues in co-ordination with NetApp and responsible for the Hardware Co-ordination
- As well
- Decommission the Servers which needs to be removed from the SAN, i.e
- Un-masking the devices from the Servers, un-mapping the devices, dissolve Meta devices into individual devices and remove the zones
- Working on high priority incidents and resolving them within the given SLA
- Always strive to perform and deliver service excellence to the client
- Have very good experience with VNX, Clariion, Symmetrix DMX-4 , V-MAX Arrays
- Storage provisioning in Symmetrix arrays using SymCLI
- Storage provisioning in VNX, Clariion using Unisphere(GUI)
- Storage Configuration, Switch port allocation, Storage (LUN) allocation and LUN security
- Troubleshoot and resolve the Storage related issues generated in the production environments
- Exposure in Configuring SRDF Synchronous/Asynchronous between Symmetrix Arrays
- Creating Devices, binding Devices, Forming Meta Volumes, Mapping and Masking of the devices to the Front End ports and HBAs
- Performed DR activities
- Performing Deduplication for the volumes
- Volume resize, aggregate disk add and LUN resize
- Resolving the hardware issues in co-ordination with NetApp and responsible for the Hardware Co-ordination
- As well
- Decommission the Servers which needs to be removed from the SAN, i.e
- Un-masking the devices from the Servers, un-mapping the devices, dissolve Meta devices into individual devices and remove the zones
- Working on high priority incidents and resolving them within the given SLA
- Following ITIL services best practice as a production support
- Incident Management: Resolving tickets within stipulated SLA
- In charge of ensuring that incidents are managed well and resolved with minimum impact
- Problem Management: Analyzing the known errors and doing root cause analysis for resolving issues permanently
- If there is any major issue then contacting vendors for support and working with them for resolving the issues
- Change Management: Attending CAB meetings (Change Advisory Board) and getting approval for the activities to be done on priority
- Prioritizing and implementing the activities and handling them accordingly
- Hands-on Agile methodologies
Education
Bachelors of Technology (B.Tech) - Hyderabad
JNTU
Skills
- Cloud : AWS, Azure
- Virtualization : Docker
- Orchestration : Kubernetes
- Monitoring Tools : CloudWatch, Datadog, Splunk
- Cost Optimization : Cloud Checkr and Cloud Health
- Storage Arrays : Symmetrix DMX , V-MAX, CLARiiON CX480, VNX5700, Tintri(NAS)
- Backup Tools : Networker, Cohesity
- Storage tools : SymCLI, SMC, Unisphere, Navisphere
- Ticketing Tool : Service Now
Certification
- Microsoft Azure Fundamentals (AZ-900).
- AWS Certified Solutions Architect – Associate.
- EMC - Certified EMCISA in Information Storage and Management.
- ITIL v32011 Certified.
- EMC - Certified Implementation Engineer, VNX Solutions Specialist Version8.0 (EMCIE)
- EMC - Specialist - Systems Administrator, NetWorker Version7.0
Timeline
App/Cloud Support Specialist
Accenture Solutions Private Limited
03.2013 - Current
Bachelors of Technology (B.Tech) - Hyderabad
JNTU
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