Summary
Overview
Work History
Education
Skills
Languages known
Interests
Disclaimer
Timeline
Generic
Sridevi Krishnadas

Sridevi Krishnadas

Pune

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

17
17
years of professional experience

Work History

Assistant Manager AR - Cash Management

Sutherland Global Services
11.2017 - Current
  • Led team in achieving operational excellence through effective scheduling and resource allocation.
  • Developed training programs to enhance staff performance and ensure compliance with company standards.
  • Collaborated with cross-functional teams to implement strategic initiatives that enhanced customer satisfaction scores.
  • Oversaw performance evaluations, providing constructive feedback and setting development goals for team members.
  • Implemented process improvements that reduced operational costs while maintaining high service quality standards.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Analyzed cash flow forecasts to enhance financial planning and decision-making accuracy.
  • Developed cash management strategies to optimize liquidity and reduce operational risks.
  • Streamlined cash management processes by implementing efficient systems and tools, resulting in improved operational efficiency.

Team Lead / Process Lead AR-Collections Management

AXA Business Services
09.2015 - 07.2017
  • Transitioned a UK process successfully.
  • Working as an AR Professional and ensuring smooth transition of process development ideas within the team.
  • Ensuring collections of debts in the delinquency buckets are recovered in timely fashion.
  • Dispute management.
  • Miscellaneous collection reporting for forecasting and collection daily and month end reports.
  • Working and driving the unapplied cash report to have the payments applied on time within the team.
  • Handling emails from customer and resolving queries in regard to the order if any and handling escalation calls.
  • Following the due diligence procedure, sending spur emails (Chasers) and escalating accounts having cash flow issues.
  • To provide floor support as and when required.
  • Attending BI-Weekly calls with the clients and provide updates on portfolios, collection strategies, Changes etc. for the process.
  • Conducting training for the team (New updates, strategy changes etc.)
  • Manage client relationships independently.
  • Ensuring timely delivery as per the agreed timeline with client and error free work and maintain quality of deliverables.
  • Managing the leaves, shift timings and operational delivery of team.
  • Grooming team members on the knowledge/exposure front by nominating them for relevant and required trainings.
  • Completed Month End Reporting once the accounting month is closed.
  • INITIATIVES TAKEN AS A TEAM LEAD:
  • KPI`S were set for the team looking at 2 years trending.
  • Resilience was set on Aged, CTA and Quality targets.
  • Training Manuals and Process Notes/Documentation were made for the Teams.
  • Was the coordinator for ISO & ISMS audit.
  • Looking at the Quality Scores - Made resilience plan for bottom 3 performers.
  • Gave personal attention on Hybrid brokers like – Brokerability, Broker Network, Arthur J Gallagher, Bluefin & Towergate.

Lead Associate/Analyst/Consultant

WNS Global Services LTD
11.2013 - 09.2015
  • Portfolio Management.
  • End to End dispute resolution of customers.
  • Collection reporting for forecasting and collection weekly/month end.
  • Maintaining suspense GL (unapplied payments).
  • Responsible for new joiners training and support for handholding period.
  • SPOC for Client liaison and miscellaneous activities.
  • Monitor Service Levels – Periodic collection and analysis of data received.
  • Performs Quality Control processes in accordance with set guidelines.
  • Communicating with the client (including other internal teams), travel agents, sales offices or other external parties in relation to processed activities and solving issues.
  • Responsible to update the monthly Quality Score Card.
  • Responsible for SOP amendments and updates tracking.

Finance Analyst

Oracle India PVT Ltd
07.2009 - 11.2012
  • Dealing with Accounts receivable process as a Collection Analyst.
  • A collection Specialist includes collection calls and/or correspondence in a fast-paced goal-oriented collections department.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Processing monthly credit memos and the appropriate reporting.
  • Manage customers on the shutdown report.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Meet defined department goals and activity metrics.

Technical Support Executive

AMDOCS - IT / TELECOM Industry
06.2008 - 05.2009
  • Respond to requests for technical assistance in person, via phone and email.
  • Diagnose and resolve technical hardware and software issue.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Redirect problems to appropriate resource.
  • Identify and escalate situations requiring urgent attention.
  • Prepare activity reports.
  • Release Service Packs and Patch Bundles all over whenever requested.

Education

Bachelor of Commerce - Banking And Finance

PUNE
Maharashtra, IN

H.S.C - undefined

Ness Wadia College

S.S.C - undefined

Good Samaritan School

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Goal setting
  • Staff management
  • Workload management
  • Employee performance evaluations
  • Cash management strategies
  • Credit risk management
  • Credit and collections management

Languages known

English
Hindi
Marathi
Telugu

Interests

  • Watching Movies and TV Shows
  • Music
  • Enjoy experimenting with different ingredients and flavors in the kitchen

Disclaimer

I Sridevi Krishnadas hereby declare that all the above Details are true to the best of my knowledge.

Timeline

Assistant Manager AR - Cash Management

Sutherland Global Services
11.2017 - Current

Team Lead / Process Lead AR-Collections Management

AXA Business Services
09.2015 - 07.2017

Lead Associate/Analyst/Consultant

WNS Global Services LTD
11.2013 - 09.2015

Finance Analyst

Oracle India PVT Ltd
07.2009 - 11.2012

Technical Support Executive

AMDOCS - IT / TELECOM Industry
06.2008 - 05.2009

H.S.C - undefined

Ness Wadia College

S.S.C - undefined

Good Samaritan School

Bachelor of Commerce - Banking And Finance

PUNE

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