Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sridevi Poosaikkannu

Bothell,WA

Summary

11+ years of experience in business consulting and application development 5+ years of experience working as a business analyst. Strong project management skills with experience delivering projects for customers like Microsoft Azure, Acer and ATT managing all stages of development from Requirements gathering to Quality assurance, generating BI reports and customer support. Ability to act as a liaison with different stakeholders of the project as well as with quality assurance team, technical writing team, testers. Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory, and supply chain performance.

Overview

16
16
years of professional experience

Work History

Program Manager /Senior Technical Business Analyst

AT&T
Bothell, WA
02.2022 - Current
  • Tech M Hybrid at AT&T,Sr software engg/Project Manager, responsible for delivering projects
  • Responsible for gathering and prioritizing requirements,engagement, usage, profitability and creating user stories
  • Helped lead development and release planning by working with the product teams to create product release plans and set delivery expectations with the customer
  • Collaborated with Architects to review features against user stories and helped explain requirements to development teams
  • Collaborated partner teams to deliver new value in our product and across AT&T reporting
  • Lead scrum teams and kept project on track by working to minimize disruption by clarifying requirements and engaging right owners to unblock issues
  • Performed User Acceptance Testing (UAT) to validate delivery against expectations
  • Worked with product team to create features in line with product strategy and business vision
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.

Technical Business Analyst

Microsoft
Bellevue, WA
01.2020 - 10.2021
  • MindTree on-site at Microsoft, Interacted with Azure customers and provided technical support
  • Conducted post-implementation reviews and provided feedback on performance metrics of new applications or systems.
  • Prepared reports summarizing findings from research efforts.
  • Provided technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform
  • Identified and resolved customer issues by working closely with multiple Microsoft product groups
  • Created reports and tracked metrics in Power BI for customer satisfaction scores
  • Worked closely with Business Owners and Stakeholders to influence product roadmap based on feedback from customers

Data Analyst

Google
Bothell, WA
05.2018 - 01.2020
  • HCL consultant on-site at google, Optimized the google map experience for end users.
  • Created BI reports to track quality of google maps by working with the testing team
  • Supported the development team by helping them prioritize the right fixes for improving end user experience
  • Responsible for creating status reports and communicating it out to Directors and CIO on status of certain projects
  • Tracked deliverables and drove visibility into issues blocking delivery of projects
  • Performed Quality assurance testing to validate fixes for UX issues.
  • Built visualizations that enabled users to quickly interpret results from complex analyses.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.

Technical Business Analyst

Easy Design Systems
India
11.2010 - 02.2013
  • Business analyst responsible for delivering the Acer customer support application to Acer.
  • Facilitated sprint planning, daily scrums, stakeholder meetings, and software demonstrations.
  • Developed test plan and created sign-off requirements for the dev team
  • lead the development team from project initiation through the delivery of final product.
  • Provided training and technical support to the client for the application
  • Worked closely with IT personnel to identify potential issues before they arise.
  • Prepared reports summarizing findings from research efforts.

Web Developer

D&B TRANSUNION ADC
Chennai
05.2008 - 12.2009


  • Developed customer facing web pages using C# and ASP.NET.
  • Experience developing Stored procedures in SQL
  • Implemented responsive design techniques to ensure optimal viewing experience across multiple devices.
  • Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.

Education

Master of Science - Information Technology

Amrita School of Engg
India
06-2007

Skills

  • Software Development Life Cycles (SDLC)
  • Waterfall Model
  • Agile Scrum
  • ADO
  • Databases
  • SQL
  • MS Excel (Macros, Pivot tables, Look up)
  • C#
  • SnowFlake
  • Kafka
  • Modelling/Documenting Tools
  • MS Office
  • SharePoint
  • MS Project
  • MS PowerPoint
  • MS Visio
  • Tableau
  • PowerBI
  • Tableau
  • ETL (Informatica/Power BI)
  • DAX

Timeline

Program Manager /Senior Technical Business Analyst

AT&T
02.2022 - Current

Technical Business Analyst

Microsoft
01.2020 - 10.2021

Data Analyst

Google
05.2018 - 01.2020

Technical Business Analyst

Easy Design Systems
11.2010 - 02.2013

Web Developer

D&B TRANSUNION ADC
05.2008 - 12.2009

Master of Science - Information Technology

Amrita School of Engg
Sridevi Poosaikkannu