Sridevi Sridhar

As an IT Engineer implemented IBM QRadar SIEM, Integration of SIEM with other systems and monitoring of SIEM, Patch upgradation, Endpoint implementation for various clients includes Malaysian Airlines, AmBank, Toyota Malaysia

● Responsible for leading a successful project kick-off meeting

● Conducted cross-functional workshop event to gather requirements from stakeholders

● Implementation of security software based on cyber security framework

● Developing and implementing security policies to ensure compliance in accordance with regulatory requirements

● Created detailed work break-down structure (WBS) for all modules to break down task to manageable smaller components using smartsheet Created Gantt charts using smartsheet and shared with all the stakeholders

● Created project dashboard using clickup for assigning tasks and team collaboration

● Periodic discussion with the leadership team, key stack holders to review the project status, risk, mitigation plan etc.

● Implemented agile, hybrid and waterfall methodologies and established project timeline with critical milestones

● Performed closure procedure & handover of any maintenance, support responsibilities to appropriate teams and update lessons learned

● Collaborate with clients and stakeholders to understand their security needs, network infrastructure and compliance requirements

● Install and configure QRadar components including console, Event Processors, and data nodes as per the design specifications

● Ensure proper integration of QRadar with existing systems, network devices and applications for comprehensive log collection

● Configuration of log sources to collect security event data from various systems, device, and applications in to QRadar for analysis

● Fine-tuning of configurations, rules, and alerts to align with use cases and security requirements

● Conduct UAT to ensure QRadar accurately captures and analyzes security events, alerting on potential threats effectively

● Provide training to SOC team

● Post implementation support, patch upgrades, troubleshoot issues and provide ongoing maintenance to ensure QRadar operates effectively

● Generate reports for management review and compliance audits

As an Associate Consultant in BOFA’s was effectively managing the Bank’s IT Infrastructure using Tivoli Monitoring tools

● Monitored and review alerts in real time using Tivoli dashboard to identify potential threats

● Installed, configured, and maintained monitoring agents on servers, devices, and database to ensure comprehensive coverage of IT environment and accurate data collection

● Analyzed and correlated data and log from Tivoli monitoring to investigate and diagnose performance and availability issues

● Developed and automated routine daily tasks using scripts

● Generated reports to track and ensure compliance with industry standards and regulations

● Collaborated with cross functional IT Teams including operation, OS, database, and network teams to ensure a coordinated response to incidents and align monitoring with organizational goals

● Remediation of 600+ monitoring agent’s issues

● Assisted end users effectively by responding to alerts and optimizing system performance

● Maintained detailed documents of configurations, procedures and troubleshooting steps ensuring knowledge transfer within team members and confirming adherence to best practices

● Maintained project documents in SharePoint

As an IT Specialist was managing AMGEN’s IT Infrastructure,

● Continuously monitored the performance and health of the IT infrastructure components including servers, databases, and applications to proactively identify and ensure optimal performance

● Setup and configure alert threshold and notification for critical performance metrics to trigger timely response and minimize downtime

● Analyzed collected performance data to identify trends, anomalies, and potential bottlenecks, allowing for informed decision making and resource optimization

● Installed, configured, and managed monitoring agents on various servers and device, ensuring comprehensive coverage of the IT environment

● Investigated and diagnosed performance and availability issues using monitored data to do root cause analysis and expedite problem resolution

● Deployed custom monitoring agent to monitor specific application or services not covered by default monitoring

● Applied updates and patches to the ITM software and agents to maintain security, stability, functionality, and compliance

● Created performance data and availability reports, providing system health, historical trends, and compliance with SLAs

● Finetuning of monitoring policies and configurations to optimize the monitoring environment