Sridhar Gandu

Designed payments platform APIs for credit solutions, working closely with the Credit business team to understand the requirements and translate those requirements into scalable APIs

• Led team in building a frictionless API based on a platform that can be scalable, maintainable, and measuring capabilities to allow for continual improvement
• Ensured the delivery of compelling features to drive worldwide seller adoption and engagement
• Introduced AI/ML to select the best-fit credit product based on the income and debt of customers as part of the risk module while processing credit applications
• AI/ML data is saved in the system to create new rules in the risk module by learning the DTI of the customer
• Money movement handling with ACH processing, card processing, and APM
• Build Borrowers portal UI from scratch to accept payments from mobile or desktops by connecting to Rest APIs to Loan Management Service
• Managed the loan operations team in developing and configuring settings and Loan management using the Market's best LMS
• I am the POC for any changes in LMS for any new loan product
• Provide clear direction and support to the loan operations team
• Define roles and responsibilities, set goals, and ensure that the team understands the vision and objectives of the LMS implementation
• Work with stakeholders to gather detailed requirements for the LMS configuration, ensuring that it meets operational needs and regulatory requirements
• Oversee the setup and customization of the LMS to align with the organization’s loan management processes
• This includes configuring workflows, approval processes, and reporting functionalities
• Ensure that LMS integrates seamlessly with other systems (e.g., CRM, accounting software) to facilitate smooth operations and data consistency.

• Worked in PayPal's Core Payments Platform and solutions, building capabilities and platform for PayPal Credit to support Buy Now Pay later close-ended credit for France/UK and US
• Using the same platform extended PayPal credit as Revolving credit in the US and UK
• Developed new APIs for Venmo Credit Card for supporting repayments using Instrument processing
• Designed payments platform APIs for credit solutions, working closely with the Credit business team to understand the requirements of each country and translate those requirements into scalable APIs
• Led team in building a frictionless API based on a platform that can be scalable, and maintainable along with measuring capabilities to allow for continual improvement
• Ensure the delivery of compelling features to drive worldwide seller adoption and engagement.
• Improved customer satisfaction by conducting regular feedback sessions to identify areas for product improvement.

• Promoted to work on a payment solution for merchant onboarding, account activation, and compliance on a global scale based on regulatory and country requirements
• Led team in building a User Interface (UI) that expedites the customer to provide all required data
• Develop product strategy and specifications, engage in cross-functional collaborations, and deliver presentations to senior management regarding progress
• Build the strategic vision, goals, and roadmap for optimizing seller experiences throughout the lifecycle
• Analyze current seller experiences to define friction points
• Write detailed product requirements and guide the team in enhancing seller experiences
• Collaborate with regional teams and product managers to align product solutions with regional business goals
• Designed a new policy dashboard, working with the policy team to understand the policies from each country and translate those policies into customer-facing UI pages
• Deep knowledge of global compliance policies (AML, CFT, KYC, GDPR) and tax policies for digital payments
• Led team in building a frictionless UI experience and a scalable, maintainable UI along with measuring capabilities to allow for continual improvement
• Ensured the delivery of compelling features to drive worldwide seller adoption and engagement
• Customer Research: Conducted extensive user research to identify pain points and needs, translating insights into actionable UI/UX improvements
• Design Oversight: Led the design process from concept to implementation, working closely with designers to ensure that UI/UX aligns with business goals and user expectations
• Test Design: Designed and executed A/B tests to compare different UI/UX elements, optimizing user interactions and conversion rates
• Data Analysis: Analyzed A/B test results to derive actionable insights, making data-driven decisions to refine and enhance the user experience
• Iteration and Feedback: Used test outcomes to iterate on design solutions, continuously improving based on real user feedback and performance metrics
• Success Metrics: Defined and tracked key performance indicators (KPIs) related to UI/UX improvements, such as user engagement, conversion rates, and satisfaction scores.

• Led primary customer research efforts via “Follow Me Home/To My Business” visits worldwide
• Traveled to multiple countries, including Australia, Singapore, India, and the U.K
• To glean and translate customer insights from those countries into new product capabilities
• Conducted customer research, organized and attended focus groups, and tested 4-5 prototypes with 10-15 customers each day to select the best solutions
• Improved sign-up for new business accounts between 15% and 50% in specific countries vs
• Legacy experience (reworked PayPal’s basic legacy code to improve the experience for all customers)
• Led Product Development team in achieving one of the highest company-wide agile maturity scores in 2013, exceeding the goal by 1,400 basis points (team exceeded expectations for speed and quality of development, increasing product productivity by 45%)
• Pioneered the use of new, multivariate testing capabilities that provided objective insight into product designs
• Used analytics extensively for decisions on new features and experience improvements
• Customer Research: Conducted extensive user research to identify pain points and needs, translating insights into actionable UI/UX improvements
• Design Oversight: Led the design process from concept to implementation, working closely with designers to ensure that UI/UX aligns with business goals and user expectations
• Test Design: Designed and executed A/B tests to compare different UI/UX elements, optimizing user interactions and conversion rates
• Data Analysis: Analyzed A/B test results to derive actionable insights, making data-driven decisions to refine and enhance the user experience
• Iteration and Feedback: Used test outcomes to iterate on design solutions, continuously improving based on real user feedback and performance metrics
• Success Metrics: Defined and tracked key performance indicators (KPIs) related to UI/UX improvements, such as user engagement, conversion rates, and satisfaction scores.

• Brought on board to develop automation solution for testing all onboarding flows based on country
• Performed manual testing on new payment features, provided feature and regression signoffs of product deliverables, and implemented quality best practices
• Built a breakthrough Automation tool for testing all onboarding flows and billing details, enabling the efficient deployment of bug-free code
• Improved overall regression testing coverage across the platform; developed Automated Selenium test suite for running regression
• Worked with Product and Engineering teams to deliver products on a schedule that resolved critical customer problems
• Collaborated with Engineering, Tools & Infrastructure, and Release teams to resolve bugs and meet Service Level Agreements (SLAs).