Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCIES
Timeline
Generic

Sridhivya Iyengar

Houston

Summary

Self-motivated professional with extensive experience in key account management, customer service, and product management. Skilled in analyzing business opportunities, developing creative solutions, and implementing pricing strategies for complex scenarios. Proven ability to resolve challenges, prioritize tasks, and meet demanding deadlines in dynamic environments. Adept at building strong relationships with clients, vendors, and stakeholders to achieve business objectives and deliver measurable results. An articulate communicator with exceptional problem-solving, analytical, and multi-tasking abilities, committed to driving success and continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Managed Repair Representative

Progressive Insurance
01.2018 - Current
  • Spearhead and optimize daily sales management, workflow decisions, and industry standards in a fast-paced and dynamic environment
  • Direct high-end client relations to ensure seamless flow of sales and services
  • Collaborate with team members, shop managers, and sales directors
  • Identified areas for improvement within the managed repair program, recommending actionable solutions to enhance efficiency and effectiveness.
  • Devised various operational strategies to achieve sales targets, drive company growth, and foster strong client relations to cultivate business
  • Supported business development efforts by effectively presenting the value of the company''s managed repair services to potential clients.
  • Headed overall functional activities of the organization to meet and exceed quarterly and yearly sales targets
  • Repeatedly served as an interim supervisor to manage any escalated clients to enhance operational efficacy
  • Performed various duties including examining coverages, reviewing performance matrices, and determining liabilities to streamline business procedures
  • Monitored region’s performance, sales growth, and market trends to analyze improvement areas
  • Oversaw sales of multiple team members and advised on best tactics to achieve optimal outcomes
  • Developed comprehensive reports for management on key performance indicators related to claim resolution times, cost savings, and customer satisfaction levels.
  • Optimized resource allocation by monitoring ongoing projects closely as well as planning future assignments based on anticipated workload.
  • Maintained an up-to-date knowledge of industry trends, regulations, and best practices in managed repairs to ensure ongoing excellence in service delivery.

Service Advisor | Customer Service Representative

Sterling Auto Body/Service King
01.2011 - 01.2018
  • Supervised individual clients and provided comprehensive quotes for repair procedures of the clients
  • Advised customers on various repair procedures and insurance-approved services
  • Collaborated with clients via telephone or in person to deliver key information regarding services, policies, procedures, and time frames of repair completion
  • Gathered all receivable and payable accounts within insurance company
  • Led multiple cross-functional teams and performed multiple tasks within fast-paced environment
  • Directed quality repair statuses and repair time frames to enhance customer service and support
  • Negotiated key implementations with various companies and vendors to streamline operational workflows
  • Identified critical improvement areas and proposed alternative solutions to resolve complex customer queries
  • Mentored and improved skills of multiple employees through interactive training and inspiring leadership
  • Engaged with prospective customers and staff members to achieve individualized goals and objectives
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Education

Bachelor of Arts - Philosophy

University of Houston-Downtown
Houston, TX

Skills

  • MS Office Suite (Word, Excel, PowerPoint, Outlook, and Access) Windows7 CCC Mitchells Pathways PeopleSoft
  • Professionalism and ethics
  • Strong negotiation
  • Insurance procedures
  • Teamwork and collaboration
  • Customer service
  • Problem-solving and time management
  • Team building
  • Project management
  • Teamwork

Certification

Licensed Adjuster – Texas

CORE COMPETENCIES

  • Customer Service & Support | Continuous Process Improvement | Business Growth
  • Process Optimization | Strategic Planning & Execution | Complex Problem Resolution
  • Research & Analysis | Team Building & Leadership | Cross-Functional Collaboration | Relationship Building

Timeline

Managed Repair Representative

Progressive Insurance
01.2018 - Current

Service Advisor | Customer Service Representative

Sterling Auto Body/Service King
01.2011 - 01.2018

Bachelor of Arts - Philosophy

University of Houston-Downtown

Similar Profiles

CREATE PROFILE
Sridhivya Iyengar