Dynamic Business Analyst with a proven history at Tata Consultancy Services, enhancing operational efficiency and customer retention through targeted data analysis and strategic workflow improvements. Demonstrated expertise in cross-functional collaboration and agile methodologies, achieving key project milestones. Proficient in SQL and Power BI, consistently delivering data-driven solutions that exceed business objectives. Committed to leveraging analytical skills to drive continuous improvement and operational excellence.
Led optimization project for loan applications, achieving a 20% decrease in processing time through workflow streamlining.
Reduced manual errors by 15% through early clarification of system needs in collaborative sessions.
Performed Gap Analyses and Process Mapping to find bottlenecks, suggesting improvements saving approximately $200K in operational costs.
Utilized data analysis expertise in SQL and Advanced Excel to track performance metrics.
Worked with Development Teams and Project Managers to guarantee on-time delivery in an Agile setting.
Presented concise reports to senior leadership for stakeholder communication improvement.
Streamlined workflows by adhering to financial regulations, resulting in a 10% decrease in compliance incidents.
Conducted sessions to identify issues in inventory management processes with stakeholders.
Implemented a digital tracking system, achieving a 25% reduction in inventory inaccuracies.
Collaborated with data engineers and developers in a Scrum framework while delivering comprehensive user stories.
Developed real-time Power BI dashboards for monitoring KPIs like stockouts and supplier performance.
Analyzed customer journey data to pinpoint high-friction areas causing churn.
Established project scope and organized sprint backlogs, focusing on high-impact tasks for a 12% rise in repeat purchases.
Facilitated broader adoption of data-driven insights through effective communication.
Implemented proactive risk mitigation strategies resulting in consistently punctual project milestone deliveries at a 98% rate.
Engineered an analytics solution aimed at enhancing client engagement and marketing outcomes.
Conducted data preparation and cleansing using SQL and Python for large-scale datasets across multiple databases, decreasing irregularities in data by 25%.
Utilized statistical tools like pandas and NumPy to assess churn risk factors.
Developed interactive dashboards using Power BI and Tableau to streamline data visualization.
Collaborated with cross-functional teams to optimize data workflows.
Delivered weekly comprehensive reports outlining analytics insights.
Achieved a 10% decrease in user churn with data-driven recommendations.