Sriharsha Rajagiri
Service Delivery Manager
Hyderabad,Telangana
Summary
Diligent Service Delivery Manager with 11 years of experience in
operations and analytics, production management, organizational
development and team building within diverse industries. Proficient
in planning, coordinating and executing successful production
strategies. Adept at improving operational stability, efficiency and
profitability. Team-minded individuals work well with senior
stakeholders and effectively prioritize tasks
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Service Delivery Manager
Cognizant Technology Solutions
Hyderabad, Telangana
01.2020 - Current
- Organizing, planning & facilitating cross-functional projects with
teams of 600+ members. - Partner with business intelligence, central marketing, product, customer lifecycle, and merchant teams to dive deep into metrics, develop reporting mechanisms that improve and streamline marketing and customer life-cycle measurement and reporting.
- Diminishing on-boarding time for new teammates by coaching
& mentoring them to follow project management methodology. - Build strong GTM strategy to help product reach its target
audience at scale to deliver growth at optimum costs based on local market and data insights. - Worked towards increasing spam detection on maps from 5% to 30%
- Driven BA projects , including:
- Tools which help in identify and suggest decisions - help in increasing productivity and efficiency
- 30% quarterly increase in new merchants on-boarded on to
maps
Assistant Manager
Infosys BPM Ltd
Hyderabad, Telangana
02.2016 - 01.2020
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- POC for Automation process to improve Product decisions, increased decision making of Bot by 5%
Process Specialist
Serco BPO
Hyderabad, Telangana
05.2014 - 02.2016
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
Management Representative
Fluorotherm Industry
Hyderabad, Telangana
01.2013 - 03.2014
- Have provided support for industry which produces Teflon to reputed companies
- Gained ISO Certification for Industry
Education
Bachelor of Science - Computer And Information Sciences
Syed Hashim College of Science & Tech
Hyderabad 08.2008 - 04.2012
Skills
Operations Managementundefined
Certification
Six Sigma Green Belt
Awards
- Best Manager award in Q3'2022 for smooth transition of RTO
- Best Manager award in Q2'2020 for Continuous Improvements of Performance
- Best Team lead in Q2'2018 for best Idea for Policy Amendments
Timeline
Service Delivery Manager
Cognizant Technology Solutions
01.2020 - Current
Six Sigma Green Belt
08-2018
Assistant Manager
Infosys BPM Ltd
02.2016 - 01.2020
Process Specialist
Serco BPO
05.2014 - 02.2016
Management Representative
Fluorotherm Industry
01.2013 - 03.2014
Bachelor of Science - Computer And Information Sciences
Syed Hashim College of Science & Tech
08.2008 - 04.2012
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