Sirjana Kc

Dedicated and results-driven hospitality professional with hands-on experience in luxury service, restaurant operations, and team leadership. Proven ability to manage staff, enhance customer satisfaction, and maintain high standards of quality, cleanliness, and efficiency. Skilled in guest relations, problem resolution, and operational coordination, with a strong commitment to delivering exceptional service and supporting overall business success.

• Responsible Beverage Service (RBS) – Certified in responsible and compliant alcohol service.
• California Food Handler Certificate – Skilled in food safety, sanitation, and health regulations.
• Accident and Health or Sickness Insurance License – Knowledgeable in health and safety compliance.
• CPR & AED Certified – Trained in emergency response and life-saving procedures.

Actively engaged in hospitality and customer service workshops to enhance guest experience and virtual communication skills. Participate in online training programs focused on customer interaction, problem-solving, and professionalism. Volunteer in community and cultural events, demonstrating teamwork, adaptability, and a strong commitment to delivering exceptional service in both in-person and online environments.

I am a motivated and customer-focused professional with strong experience in hospitality and front-line service. I excel at creating positive first impressions, handling guest inquiries, and providing personalized support both in person and online. With excellent communication, problem-solving, and multitasking skills, I ensure every customer interaction is handled with care, efficiency, and professionalism. I take pride in maintaining a welcoming attitude and delivering exceptional service that reflects brand excellence.