Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Srijana Nyaupane Dahal

Srijana Nyaupane Dahal

Team leader
Malden,MA

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

9
9
years of professional experience

Work History

Team Leader

Dunkin' Donuts
Malden
03.2022 - 06.2024
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.

Internship Student

Citizens Bank
Kathmandu , Nepal
09.2016 - 12.2016
  • Developed and implemented communications strategies for various projects.
  • Assisted in the organization of events such as conferences, seminars, and workshops.
  • Researched industry trends and best practices related to specific projects.
  • Managed customer inquiries via email, phone calls, and live chat services.
  • Maintained records of all activities related to various projects.

Accounting Assistant

Travel and tour Nepal
Kathmandu , Nepal
07.2015 - 09.2016
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Processed journal entries for accruals, amortization and other adjustments.
  • Prepared daily cash flow statements for management review.

Education

BBA - Accounting And Finance

Asian Public School
Kathmandu , Nepal
02-2019

Skills

  • Documentation And Reporting
  • Mentoring
  • Client Service
  • Work Planning
  • Cash Handling
  • Team Supervision

Timeline

Team Leader

Dunkin' Donuts
03.2022 - 06.2024

Internship Student

Citizens Bank
09.2016 - 12.2016

Accounting Assistant

Travel and tour Nepal
07.2015 - 09.2016

BBA - Accounting And Finance

Asian Public School
Srijana Nyaupane DahalTeam leader