Srikanth Dammalapati
Edison,NJ
Summary
As a seasoned Business Analyst and certified Scrum Master, I leverage data-driven insights to drive business growth and improvement. With expertise in collaborative problem-solving and Agile methodologies, I deliver innovative solutions that enhance customer satisfaction. My analytical mindset and leadership skills enable me to effectively facilitate cross-functional teams and streamline workflows.
Overview
7
7
years of professional experience
Work History
Consultant
Infosys Ltd.
08.2022 - 02.2023
- Owned the design, development, and maintenance of ongoing and ad-hoc metrics, reports, and analyses to drive key business decisions for a German-based automotive manufacturer.
- Enabled effective decision-making by retrieving and aggregating data from multiple sources, compiling it into digestible formats.
- Supervised teams to resolve incidents promptly, with high-quality outage notifications for a top-tier insurance provider.
Application Development Senior Analyst
Accenture
02.2019 - 08.2022
- Collaborated with stakeholders to comprehensively understand and document business requirements for a leading US-based technology company's supply chain division, driving process improvements and optimization.
- Analyzed and translated business requirements into EPIC's and user stories, coordinating with design and technical teams
- Developed mechanisms and metrics to track stakeholder satisfaction and drive projects to continuously improve satisfaction scores
Technology Analyst
Infosys Ltd.
09.2015 - 02.2019
- Developed and implemented Standard Operating Procedures for Incident Management, ensuring comprehensive service quality for a leading global insurance company
- Managed incident and service request operations from identification to closure, ensuring timely resolution
- Supervised teams to resolve incidents promptly, with high-quality outage notifications for a top-tier insurance provider
- Monitored and managed reliability and availability metrics to meet infrastructure service level agreements
Education
Master of Science - Business Analytics
Saint Peter's University
Jersey City, NJ05.2024
Bachelors of Technology - Nano Technology
SRM University
Chennai, India05.2015
Related Coursework
Business Analytics, Data Analytics, Python in Data Science, Corporate Finance, Management, Data Law, Ethics.
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Experienced in SQL and programming languages like Python for data extraction, processing, and automation
- Basic SQL.
- Skilled with tableau.
Timeline
Consultant
Infosys Ltd.
08.2022 - 02.2023
Application Development Senior Analyst
Accenture
02.2019 - 08.2022
Technology Analyst
Infosys Ltd.
09.2015 - 02.2019
Master of Science - Business Analytics
Saint Peter's University
Bachelors of Technology - Nano Technology
SRM University