Srikanth Onteru
Nashville
Summary
Results-driven Quality Assurance Analyst with 3+ years of experience in the insurance domain, specializing in underwriting and home insurance operations. Skilled in conducting quality audits, developing performance metrics, improving processes, and designing test cases. Adept at translating complex data into actionable insights and aligning QA strategies with business objectives. Recognized for delivering measurable improvements through collaboration, integrity, and strong attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Prudential Financial
02.2024 - Current
- Conduct weekly audits of underwriting and support operations, ensuring accuracy and SLA compliance across home insurance cases.
- Developed and implemented QA scorecards that improved team performance tracking by 30%.
- Collaborated with operations and training teams to design targeted development workshops and reduce error rates by 20%.
- Identified root causes of recurring issues in policy data entry and documentation; proposed process changes that led to a 15% improvement in accuracy.
- Created and maintained manual test cases for underwriting workflows using qTest.
- Participated in Agile sprint planning, backlog refinement, and daily standup to align QA efforts with team objectives.
- Logged and tracked defects in JIRA, collaborated with developers for resolution, and maintained issue history in Confluence.
QA /BI Data Analyst
ICICI Bank
05.2020 - 07.2022
- Conducted quality checks on auto and property insurance claims and underwriting decisions.
- Implemented quality metrics and reviewed 200+ policy documents monthly for compliance and risk adherence.
- Collaborated with business teams to improve audit workflow efficiency by 25%.
- Developed internal QA reports and dashboards using Excel and PowerPoint, leading to clearer insights for management.
- Created SOPs and checklists to guide internal audits and ensure consistency across QA teams.
- Logged and triaged issues in HP ALM and provided feedback loops for process improvements.
Education
Computer Science
Chicago State University
Chicago, IL12-2023
Bachelor of Science - Electrical And Electronics Engineering
Gokaraju Rangaraju Institute of Engineering And Technology
Hyderabad 05-2019
Skills
- QA Auditing & Scorecards
- Homeowners Insurance Domain
- Underwriting Workflow
- SLA Monitoring & Compliance
- Functional & Regression Testing
- Root Cause Analysis
- Excel (Advanced), Power BI, SQL (Basic)
- Defect Tracking (JIRA, HP ALM)
- Test Case Design & Documentation (qTest, Confluence)
- Agile Ceremonies & Sprint Collaboration
Technical Skills
- Quality Assurance: QA scorecards, call/chat/email audits, defect tracking, SLA monitoring, root cause analysis
- Testing Types: Functional, Regression, UAT, Black Box, Manual Testing
- Tools: JIRA, Confluence, qTest, HP ALM, ServiceNow
- Data Analysis & Reporting: MS Excel (PivotTables, VLOOKUP), Power BI, SQL (basic queries), MS Access
- Documentation: SOPs, audit reports, feedback forms, training guides, test cases
- Process Improvement: KPI tracking, compliance review, error rate analysis
- Soft Skills: Coaching, stakeholder communication, cross-functional collaboration, time management
- Domain Knowledge: Home Insurance, Property & Casualty (P&C), Underwriting Workflow, Policy Issuance, Claims QA
Certification
- ISTQB - Foundation Level
- IRDAI - Insurance Fundamentals
Timeline
Quality Assurance Analyst
Prudential Financial
02.2024 - Current
QA /BI Data Analyst
ICICI Bank
05.2020 - 07.2022
Computer Science
Chicago State University
Bachelor of Science - Electrical And Electronics Engineering
Gokaraju Rangaraju Institute of Engineering And Technology
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