Overview
Work History
Education
Skills
Timeline
Generic

Sri Kavya Donga

San Diego,CA

Overview

6
6
years of professional experience

Work History

Student Assistant

Alliant International University
04.2025 - Current
  • Resolved help desk tickets pertaining to Canvas, faculty and student accounts, password resets, and technical access issues.
  • Offered first-level troubleshooting for hardware, software, and connectivity issues across university systems.
  • Helped users access course materials on Canvas and navigate learning management systems.
  • Recorded issues and resolutions in the ticketing system to facilitate effective follow-up and knowledge sharing.
  • Worked with IT staff to escalate complex technical issues and guarantee prompt resolution and provide a diverse university community with clear, polite, and professional support.

Associate in Quality Assurance

Telangana Value Added Tax Appellate Tribunal
02.2019 - 01.2021
  • Collaborated with developers to test and validate Windows and web applications.
  • Browser compatibility with Chrome, Firefox, Safari, and Internet Explorer was tested.
  • Checked user interfaces for compliance with design and functionality requirements.
  • Drafted, reviewed, and archived court documents and judgment notices.
  • Communicated with internal departments and clients to maintain judicial workflows.
  • Monitored critical accounts and notified the appropriate teams of significant

Education

Master of Science - Information Systems & Technology

Alliant International University
San Diego, CA
12-2025

Bachelor of Science - Information Technology

Joginpally B R Engineering College
Hyderabad, Telangana, India
04-2012

Skills

  • Languages & Databases: Python, R, SQL, Java, C, JavaScript, MySQL
  • Data Analytics & Visualization: Excel (Power Query, PivotTables), Tableau, Power BI
  • Data Science & ML Libraries: pandas, NumPy, Matplotlib, XGBoost, TensorFlow, Keras, statsmodels, PyCaret
  • Tools & Frameworks: Jupyter Notebook, Google Colab, MLflow, Flask, Django, Git, GitHub, VS Code
  • Soft Skills: Communication, Critical Thinking, Adaptability, Problem-Solving, Team Collaboration, Time Management, Attention to Detail

Timeline

Student Assistant

Alliant International University
04.2025 - Current

Associate in Quality Assurance

Telangana Value Added Tax Appellate Tribunal
02.2019 - 01.2021

Master of Science - Information Systems & Technology

Alliant International University

Bachelor of Science - Information Technology

Joginpally B R Engineering College

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