Srikrishna Majumder

Lead Service Partner for a tier 1 network operator transformation project of ordering, order handling, Catalog, rating and free style billing domain.

• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.

• Identified issues, analyzed information and provided solutions to problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.

• Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
• Developed comprehensive customer engagement plans, resulting in improved retention rates and increased brand loyalty.
• Managed team of customer service representatives to ensure timely and efficient resolution of customer inquiries and concerns.
• Collaborated with cross-functional teams to develop new initiatives for enhancing customer experience and driving business growth.
• Implemented systems and procedures to increase sales.

• Led a team of development professionals, fostering a culture of collaboration and success within the department.
• Monitored development department budget closely, ensuring responsible allocation of resources towards fundraising activities that yielded the highest return on investment.
• Coordinated cross-departmental efforts in support of organizational objectives related to resource mobilization.
• Improved processes to increase and follow client-relation feedback and support long-term business strategies.

• Enhanced system efficiency by identifying and resolving complex technical issues.
• Streamlined processes for improved productivity through thorough systems analysis and optimization.
• Collaborated with cross-functional teams to develop innovative solutions for business challenges.
• Implemented strategic IT initiatives, contributing to overall company growth and success.
• Developed customized software applications for diverse clients, resulting in increased customer satisfaction.