Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Srilakshmi Sathyanarayana

Summary

Certified Technical Writer with over 3 years of experience in the software industry and excellent written communication skills. Highly motivated and dedicated team player with exceptional communication skills. Strong multi-tasker with great analytical and organizational abilities. Thrived in a fast-paced environment, consistently meeting deadlines. Recently certified in technical writing and digital marketing, expanding skill set. Possessing over 3 years of experience in Software industry in successfully coordinating, designing, developing, testing, and providing application support in the Health insurance domain. Trained for the role of a business analyst, previously working in this capacity for several assignments.


Received several accolades for exceptional communication with clients. Worked on performance improvement of ID card module that considerably improved the performance of module by 80% and improved customer experience through out for BCBS-RI customers and stakeholders.


Experienced and passionate about different facets of communication including but not limited to writing user guides, instruction manuals, business proposals, requirement documents and other business and technical documentation.



Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

Sonata Software
03.2013 - 08.2013
  • Checked client code for bugs and weaknesses in Core java code and SQL queries.
  • Helped in knowledge transfer of technical Skills to entry-level and junior engineers in complex enterprise system environment.
  • Practiced and encouraged respectful and transparent communication in interactions.

Software Developer

Blue Cross Blue Shield of Rhode Island
12.2009 - 03.2013
  • Served as a core member of the team of 4 at offshore and coordinating between offshore and onshore. Involved in calls with onsite coordinators and SMEs to solve technical and functional issues. Delivered high quality deliverables.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
  • Actively participated in reviews of Functional Specification and Technical Design documents
  • Pioneered new methods of code review to incorporate wider range of voices.
  • Worked extensively on a module for Enrollment of member, data creation for Enrollment and membership modules for testing stored procedures.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Performed the role of BA for several modules in the team
  • Mentoring new team mates and actively participated in organizational trainings
  • Served as the release manager for weekly releases and Meeting notes.

Education

Schooling -

MES Kishora Kendra High School
Bengaluru, India

Bachelor of Science - Information Science

Sir M. Visvesvaraya Institute of Technology
05.2009

Pre-University - Science

MES Kishora Kendra PU College, Bangalore
Bengaluru, India
05.2005

Skills

  • Technical Analysis
  • Technical and Project Documentation
  • Requirements Gathering
  • Client communication
  • User interview
  • Technical writing - User manual, instruction manual, release notes, memos, product description document, requirement document
  • Business communication - Memos, Product specification, Letter, Communication policy, Business Proposal, Business plan , Infographics
  • Creative writing - Essays, blog, social media content
  • Software Development Lifecycles
  • Microsoft Office Excel, Office , Powerpoint
  • SQL, Pl/SQl, Sybase
  • Workflows and queries

Accomplishments

  • Received several accolades from CSC India for BCBSRI project for good work and timeliness.
  • Received immense appreciation from the customer for Performance improvement of the ID Cards module for improving performance of service from 2hrs to 15mins.
  • Involved in performance improvement of multiple stored procedures for the project under the overview of TriZetto experts.
  • Involved in the CMMI audit for the project.

Certification

Certified Technical writer - Technical writer HQ

Certified in Digital marketing - Hubspot

Certified Holistic Nutritionist - AFPA

Certified Health Coach - Dr.Sears Wellness Institute

Timeline

Senior Software Engineer

Sonata Software
03.2013 - 08.2013

Software Developer

Blue Cross Blue Shield of Rhode Island
12.2009 - 03.2013

Schooling -

MES Kishora Kendra High School

Bachelor of Science - Information Science

Sir M. Visvesvaraya Institute of Technology

Pre-University - Science

MES Kishora Kendra PU College, Bangalore

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Srilakshmi Sathyanarayana