Highly-driven Manager with strong background in meeting customer needs. Proven team player and contributor facilitating achievement of client satisfaction through effective onboarding process.
Overview
25
25
years of professional experience
Work History
VP Client Onboarding
JPMorgan Chase
Chicago, IL
03.2018 - Current
Led cross-functional teams to implement treasury products/services for clients across various markets
Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Comprehensive knowledge of treasury products and services
Proficient in explaining complex technical processes in simple terms to alleviate client anxiety
Account Executive
Experian Information Solutions Inc.
Schaumburg, IL
06.2013 - 01.2018
Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
Managed accounts by providing ongoing technical support after the sale was completed.
Excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Consultant, New Business Development
Sciera, Inc.
Atlanta, GA
07.2013 - 06.2015
Tracked RFPs and bids to maintain finger on pulse of industry and anticipate upcoming potential projects.
Built relationships with clients, partners and vendors to facilitate successful partnerships.
Organized trade shows, conferences and other events to promote the brand image of the organization.
Marketing Consultant
Geek Hospital
Dallas, TX
10.2013 - 07.2014
Generated reports on market trends, competitive analysis and customer feedback to inform strategic decisions.
Designed creative materials such as logos, brochures, web banners and other visuals to promote products or services.
Organized events such as trade shows, conferences and seminars to increase brand awareness.
New Business Development Manager
Diamondback Direct
Linthicum, MD
11.2012 - 07.2013
Identified target markets and developed marketing plans accordingly.
Leveraged cold calling, in-person visits and referrals to build leads.
Determined business development opportunities and implemented effective strategy for client acquisition.
Director, New Business Development/Corp Marketing
Creative Automation
Hillside, IL
10.1998 - 04.2012
Identified target markets and developed marketing plans accordingly.
Determined business development opportunities and implemented effective strategy for client acquisition.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Participated in trade shows, conferences, networking events to build brand awareness.
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Provided input into budgeting decisions related to marketing expenses.
Reviewed and approved graphic design work by assessing for adherence to brief objectives, brand requirements and predetermined specifications.
Managed external vendors and contractors providing services related to corporate marketing efforts.