Srinivasan Rajarathinam
Doha
Summary
To acquire a position within the field of Information Technology with a company that will allow to demonstrate skills, knowledge, and desire to grow as an individual. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company.
Overview
10
10
years of professional experience
Work History
IT Technical Support Specialist
Qatar Islamic Bank
Doha
04.2018 - Current
- Provides first point of support for all incoming banking software applications issues & documenting IT requests reported to Support team via inbound phone calls & email requests.
- Manage the end user accounts via LDAP Active directory & providing first level of support through remote assistance tools (SCCM).
- Provided tier 2 hardware/software support for multiple users (business and technical) to identify correct procedures and solutions in timely manner.
- Ongoing hardware support - troubleshoot hardware incidents reported for laptop/ computers, printers, and scanners.
- Peripheral installation/support (LAN/local printers, card readers, scanners, etc.)
Managing SCCM Tools for windows patches updates/deployment on End user machines. - Maintain a high degree of users service for all support queries and adhere to all service level agreement.
- Trouble-shoot and support the banking applications on various platforms, Internet browsers & desktop devices, including: Windows XP, 7 & 10 OS
- Responsible for creating and maintaining documentations related to applications issues.
Worked on high severity issues and performed root cause analysis for IT Incidents - Created, updated and maintained document workflows, user resources, and IT processes. Enforced IT policies including security, email, accounts, passwords, and compliance.
- Responsible for monitoring the active Jira help desk ticketing system and timely resolution of end user issues hardware and software requests. Constantly working on documentation updates and special projects as assigned by IT manager.
- Manage day-to-day administration functions utilizing active directory to facilitate password resets, establish email accounts, address log-in issues, manage group access.
- Responsible for account creation for new hires/account lockouts/account disabled for termed users.
- Performed root-cause investigations for malfunctions, identifying solutions and working on implementation of resolutions to increase overall efficiency.
- Supported various vendor OS including Google Chrome OS, Microsoft Windows, Apple MacOS, Google G Suite, MS Office 365
Senior Process Executive
Matrix Business Services India Private Limited
Chennai
02.2015 - 04.2018
- Verifying employment details of prospective candidates, including education, residential address and criminal records, for clients and their organization
- Coordinating with Human Resource team and Line managers for employment & reference verification
- Solving specific client queries pertaining to background verification as and when requested
- Communicating with Vendors for various reports
- Investigating case-on-case basis to provide feedback to clients as per requests
- Reaching out to clients and providing them with required information
- Coordinating with client for specific requirements through written or verbal communication
- Flagging candidate reports as per norms of organization
- Informing stakeholders in case of red flag in verification of candidate
- Maintaining track of cases for future reference of clients
- Collecting information and generating reports according to client specifications within required time frame
- Provided training and guidance to staff members on company updates, new processes and trends.
- Maintained high service delivery through continued process assessment, development and change management.
- Drafted reports, action plans and SOPs to streamline and standardize business processes.
- Helped develop, implement and monitor incentives and strategies to improve overall company performance.
Customer Relationship Executive
Classic Construction's
Chennai
11.2013 - 12.2014
- Interact with customers Via inbound telephone calls to provide information and assistance
- Collaborated with third-party vendors to enhance customer experience.
- Process transactions and reply to inquiries about products and services
- Record customer interactions, details of in-quires, complaints, or Comments, as well as actions taken
- Organized and attended regular visits at customer’s end to meet requirements
- Interacted with customers to resolve their queries with appropriate Solution
- Documentation of Bills & other legal Documents.
- Construction Site Administration.
Education
Bachelor of Engineering - Electronics & Communication
SRR Engineering College
Chennai2012
12th - Computer Science
Mohammed Sathak Matriculation Hr Sec School
Chennai2008
10th - Computer Science
Mohammed Sathak Matriculation Hr Sec School
Chennai2006
Skills
- Operating Systems
- Case management
- Computer backup management
- Software update installation
- Computer Hardware & Computer Software Knowledge
- Internet Applications
- Networks
- Troubleshooting
- Internet Security
- Data Privacy
- Software / Packages – Efficient in MS office & Web based packages
Additional Information
- Business service expert.
- Fast learner.
- IT security best practices.
- Team player.
- Documentation.
- Software Infrastructure.
- Self-Motivated/Focused.
Languages
English, Tamil
First Language
English
Proficient
C2
Tamil
Proficient
C2
Malayalam
Intermediate
B1
Telugu
Intermediate
B1
Timeline
IT Technical Support Specialist
Qatar Islamic Bank
04.2018 - Current
Senior Process Executive
Matrix Business Services India Private Limited
02.2015 - 04.2018
Customer Relationship Executive
Classic Construction's
11.2013 - 12.2014
Bachelor of Engineering - Electronics & Communication
SRR Engineering College
12th - Computer Science
Mohammed Sathak Matriculation Hr Sec School
10th - Computer Science
Mohammed Sathak Matriculation Hr Sec School
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