Srinivasa Reddy Sanikommu

Process Executive

Infosys BPM

Bengaluru, Karnataka

02.2021 - 11.2024

Handling Generic email box of EY Global Service limited entity and resolving queries from Vendor.
Ingest the inter firm & intra firm invoices in SAP tool for payment process.
Doing reconciliation on regular basis.
Resolving queries from vendor and clear all the tickets in Enate tool.
Performed root cause analysis on recurring problems in order to eliminate them permanently.
Organized and maintained documents, files and records.
Analyzed data from various sources to measure performance metrics and identify trends in process execution.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Observed corporate protocols and procedures to secure sensitive and confidential data.
Created detailed reports to track progress, analyze results, and identify issues with existing processes.
Responded to online or telephone requests for information and assistance.
Compiled data into compact, informational reports to distribute internally.
Coordinated with vendors regarding supply chain management needs and ensured timely delivery of materials.
Resolved any issues or discrepancies that arose during the processing of orders or requests.
Understood and followed oral and written directions.
Displayed strong telephone etiquette, effectively handling difficult calls.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained updated knowledge through continuing education and advanced training.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.