Sri Prem Sagar Deevi
Tracy,CA
Summary
As a seasoned IT professional transitioned from Systems Engineering to Data Analysis, I bring over 9 years of extensive IT experience, including 4+ years dedicated to Business Operations and Data Analysis. My journey has equipped me with a unique blend of technical skills, from managing complex network infrastructures to leveraging SQL. This diverse background allows me to approach data analysis with a holistic understanding of IT systems, ensuring robust, actionable analytics that drive business decisions.
Overview
13
13
years of professional experience
Work History
Operations Analyst
Applied Computer Techniques
11.2023 - Current
- Provided day-to-day support to IT operations and maintenance, resolving technical issues through effective debugging, research, and investigation techniques
- Utilized Excel functions for data sorting, analysis and presenting statistical reports.
- Stayed updated on industry trends and new technologies, contributing to a 20% improvement in the adoption of innovative analytical techniques.
- Collaborated in agile teams, participating in sprint planning, daily stand-ups, and retrospectives to continuously improve processes and deliverables.
- Collaborated with cross-functional teams to address specific business challenges using analytical solutions, leading to a 25% improvement in problem-solving efficiency.
Production Support Engineer
Taco Bell
06.2021 - 11.2023
- Played a vital role as a Production Support Engineer in the Taco Bell Reliable Services Digital team, ensuring the seamless operation of critical applications
- Supported diverse areas including Taco Bell app, web, delivery, Loyalty, Payments, EMW/OMW
- Developed metrics observability for service based SLAs through datadog and Lumigo SLOs, SLIs and synthetics
- Created dashboards in Datadog and Lumigo for critical services, providing actionable insights into system health
- Implemented monitors for golden signals, P95, and P97, enhancing proactive issue identification and resolution
- Utilized SQL for data handling, including querying databases and performing data transformations
- Developed Retool applications to enhance data querying from backend systems, improving efficiency and accessibility
- Contributed to the development of data analytics dashboards and reports, providing insights into business operations and customer behaviors using Google Analytics.
- Point of contact between Devs, DevOps and support
- Supported AWS services, including Lambda and CloudWatch, optimizing application performance and ensuring scalability
- Managed confluence documentation for Ecomm activities, ensuring comprehensive and organized information
- Addressed Franchise funding issues, providing timely support and resolution
- Contributed to Jira stories and actively participated in the 2-week sprint cycle for agile development
- Conducted PVT testing for iOS, Android, Taco Bell apps, ensuring robust and reliable application releases
- Supported production on-call(PagerDuty), ensuring 24/7 availability and prompt incident response
Data Analyst
Gap
04.2019 - 05.2021
- Participated in the analysis of data from Gap's stores, distribution centers, and field offices to guide strategic decision-making and optimize operational efficiency
- Development of SQL Scripts, Triggers, Job Scripts for data processing
- Designed and Developed Complex Active reports and Dashboards with different data visualizations using Tableau desktop on customer data
- Worked on loading the Data from flat files, csv files and excel sheets into SQL server tables
- Utilized advanced SQL techniques for data retrieval transformation, supporting critical business intelligence initiatives
- Conducted thorough reviews of existing operational controls and procedures to identify gaps or weaknesses
- Collaborate with stakeholders to assess potential risks and develop strategies to address gaps, ensuring compliance with regulatory requirements and internal policies
- Collaborated with internal audit teams to prepare for compliance audits by providing necessary documentation and answering inquiries.
Application Support Engineer
UBS
10.2015 - 03.2019
- Played a crucial role as an Application Support Engineer at UBS, ensuring the seamless operation of critical applications essential for business continuity
- Implemented and managed real-time monitoring and alerting solutions to proactively identify and address issues, enhancing system reliability and performance
- Supported AWS services, including Lambda and CloudWatch, to optimize application performance and ensure scalability, contributing to the smooth operation of cloud-based infrastructure
- Assisted in responding to audit inquiries, conducting root cause analysis of compliance issues, and implementing corrective actions as needed
- Supported production on-call duties, utilizing pager duty alerting to ensure 24/7 availability and rapid incident response, minimizing downtime and business disruption
- Contributed to Agile development processes by actively participating in Jira stories and the 2-week sprint cycle, facilitating collaboration and efficient delivery of project milestones
- Performed initial analysis for production issues, created defects, and assigned them to the respective development team.
Network Analyst
ADP
05.2012 - 05.2014
- Maintained ADP Network Infrastructure & Services in a 24/7 production environment and Data Center Operations, ensuring seamless operations and reliability
- Diligently monitored a vast network infrastructure comprising 5000+ devices, ensuring optimal performance using advanced network monitoring tools
- Expertly troubleshooted routing issues on Cisco Nexus switches, including models 7000, 5000, and 2000, swiftly resolving any reported incidents
- Provided comprehensive Tier 2 technical support, configuration, and maintenance for voice and data network structures, adhering to ITIL-based standards and procedures
- Responded promptly to network incidents, employing strategic troubleshooting methods to minimize downtime and ensure uninterrupted operations
- Collaborated closely with cross-functional teams and vendors to escalate and resolve complex network issues, ensuring timely resolution
- Conducted root cause analysis for major incidents, identifying preventive measures to mitigate future occurrences and enhance network reliability
- Maintained comprehensive network documentation, including diagrams, procedures, configurations, and inventory records using tools like Visio.
Education
Masters in Computer Information Systems -
St. Mary's University
San Antonio, TX10.2015
Skills
- AWS
- SQL
- VS Code
- Git
- Jenkins
- Google Analytics
- Windows
- Mac OS
- Linux
- Cisco Routing and Switching
- Cisco/Avaya VOIP systems
- Splunk
- Datadog
- GitHub
Personal Information
Title: Data Analyst
Timeline
Operations Analyst
Applied Computer Techniques
11.2023 - Current
Production Support Engineer
Taco Bell
06.2021 - 11.2023
Data Analyst
Gap
04.2019 - 05.2021
Application Support Engineer
UBS
10.2015 - 03.2019
Network Analyst
ADP
05.2012 - 05.2014
Masters in Computer Information Systems -
St. Mary's University
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