Expertise in strong customer service, analytical thinking, problem solving and relationship management experience. Establish team working agreement based on scrum values and help build a high performing self-organized team. Extensively involved in the modelling and development of reporting Data warehousing, Data Center systems and Business Intelligence architecture team.
Diligent Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager/Scrum Master
Erie Insurance
04.2024 - Current
Led enterprise data initiatives supporting analytics, reporting, and digital transformation by managing cross-functional Agile data engineering teams.
Oversaw delivery of data pipelines and models for Claims, Underwriting, and Finance, ensuring alignment with business goals and regulatory standards.
Managed data lake expansion and migration projects from on-prem to AWS/Snowflake, ensuring secure and scalable access across domains.
Coordinated with Data Governance, Privacy, and Compliance teams to implement controls for PII protection and audit trail automation.
Facilitated Agile ceremonies for data platform and ingestion teams, improving backlog hygiene, velocity tracking, and sprint commitment accuracy.
Worked with stakeholders to define data accessibility requirements, ensuring governed self-service delivery.
Managed master data and metadata initiatives, working closely with Data Stewards and Infogix to drive enterprise data quality.
Oversaw implementation of business glossaries and data cataloging tools, enhancing data discoverability and lineage tracking across systems.
Coordinated cross-team dependency management for Snowflake table creation, S3 ingestion layers, and downstream analytical models.
Managed transition from legacy ETL tools (e.g., DataStage) to modern ELT architecture using AWS Glue and Python-based orchestration.
Presented project health dashboards to executive sponsors and senior architects, integrating Jira metrics, risk flags, and sprint KPIs.
Championed data literacy workshops with business units to drive adoption of governed data sets and standardized semantic layers.
Implemented Agile score carding and release planning for quarterly data portfolio planning, aligning with strategic IT roadmaps.
Worked closely with Product Owners and data scientists to prioritize technical debt and feature development in advanced analytics pipelines.
Led cross-functional teams to deliver projects on time and within budget.
Developed project plans utilizing Agile methodologies to enhance team collaboration.
Agile PMO/Scrum Master
HSBC Bank
11.2022 - 02.2024
Partnered with Program Manager and Integrated Product Teams to ensure program success, meeting technical, schedule, and cost targets.
Led Agile delivery for Data Accessibility and Governance platforms, ensuring alignment with GDPR, BCBS 239, and internal data lineage/audit frameworks.
Managed cross-functional Agile teams supporting Treasury system modernization, improving Straight Through Processing (STP) by 30%.
Coordinated digital client onboarding initiatives, enabling faster KYC/AML validation through API integration with internal risk engines and third-party providers.
Facilitated Agile ceremonies for Trade Finance and Lending platform teams across global delivery hubs (UK, India, US), ensuring consistent cadence and velocity.
Embedded Basel III and AML compliance checkpoints into team workflows, enabling continuous compliance and audit readiness for critical regulatory initiatives.
Oversaw delivery of API platforms for secure partner connectivity supporting HSBC’s Open Banking strategy.
Utilized Jira Align and Confluence to manage dependencies across Agile Release Trains and visualize progress against strategic OKRs.
Created Agile dashboards and reports for PMO leadership, measuring team health, sprint progress, and roadmap alignment using Jira, Agile Central, and MS Project Online.
Standardized intake and prioritization process for cross-team work across Compliance, and Platform Engineering, improving throughput by 25%.
Enabled Agile governance and delivery excellence by coaching new Scrum Masters and ensuring audit readiness for ServiceNow change and incident records.
Managed hybrid Agile/Kanban teams, supporting production defect triage, incident integration, and small change delivery alongside strategic feature work.
Supported global Program Increment (PI) planning, surfacing risks and resource constraints while aligning value delivery with HSBC’s enterprise objectives.
Drove Agile adoption maturity assessments, presenting roadmaps and capability matrices to senior PMO and Agile CoE leads.
Reduced client onboarding cycle time by 35% through backlog refinement, UX optimization, and real-time metrics visibility across teams.
Collaborated with InfoSec, Legal, and Risk teams to embed security, encryption, and regulatory controls into end-to-end delivery pipelines.
Facilitated Agile ceremonies, enhancing team collaboration and productivity.
Coached cross-functional teams on Scrum principles, improving project delivery timelines.
Sr Technical Project Manager
AD&Co (Andrew Davidson &Co)
01.2021 - 11.2022
Led cross-functional technical teams (10 engineers, QA, DevOps) to deliver enterprise mortgage software enhancements ahead of schedule and under budget.
Managed full software development lifecycle (Agile/Scrum) for cloud-native solutions, reducing release cycle times by 30%.
Developed and maintained product roadmaps, collaborating with business stakeholders to prioritize features that increased platform adoption by 25%.
Orchestrated vendor and third-party integrations, overseeing SOWs, SLAs, and deliverables to ensure on-time, compliant delivery.
Drove architecture modernization initiatives, leading migration from monolithic on-prem to microservices and containerized deployments in AWS.
Established KPIs and success metrics, creating dashboards that provided real-time visibility into project health and performance.
Implemented risk-management processes, identifying key technical and operational risks early and mitigating critical issues before escalation.
Coordinated comprehensive UAT and QA strategies, improving defect detection and quality assurance efficiency by 40%.
Managed a six-figure P&L, balancing costs across development, infrastructure, and vendor services while optimizing ROI.
Facilitated executive steering-committee communications, presenting monthly status reports highlighting deliverables, risks, and financial forecasts.
Drove stakeholder alignment across underwriting, compliance, and operations teams, ensuring solutions met regulatory, business, and technical needs.
Mentored mid-level project managers, fostering career growth, improved planning discipline, and cross-project knowledge sharing.
Led Agile transformation, introducing Jira best practices, scrum ceremonies, and backlog refinement that increased sprint velocity by 20%.
Championed CI/CD pipeline adoption, working closely with engineers to automate builds, tests, and deployments via Jenkins and GitHub Actions.
Ensured regulatory and security compliance, coordinating with InfoSec and legal teams to implement data encryption, audit logging, and GDPR controls.
Led cross-functional teams to deliver complex technical projects on time and within budget.
Developed and implemented project management methodologies to enhance efficiency and streamline workflows.
Streamlined project workflows using Agile methodologies, enhancing collaboration and delivery speed.
Implemented risk management strategies to identify potential issues and mitigate impact on project timelines.
Reduced project delivery time by optimizing resource allocation and prioritizing critical tasks.
Implemented automated tools for tracking project performance metrics, enabling quick identification of areas needing improvement or intervention.
Agile Project Manager
Subaru of America
08.2018 - 12.2020
Created user stories, estimated user story effort, developed information radiators and product content, performed quality assurance testing, created product documentation and marketing materials.
Helped company scale Agile and Scrum best practices across multiple onshore and offshore projects using Scaled Agile Framework (SAFe) processes and best practices, and facilitated Scrum of Scrums.
Spearheaded cross-team knowledge-sharing sessions, promoting Agile maturity across teams and enhancing collaboration on large-scale enterprise initiatives.
Mentored junior Scrum Masters and Agile team members, conducting bi-weekly coaching sessions focused on Agile principles, servant leadership, and conflict resolution.
Major project success metrics included development of first fully customer-configurable CRM application for small-to-medium businesses at 58% of retail price of closest competitor.
Valuable experience in analyzing IAM logs, IAM application server logs, provisioning server logs to troubleshoot various authentication/endpoint related issues.
Helping teams with use of Agile ALM tools, and processes.
Lead discovery meeting with client project leads to plan for upcoming system solution configurations enhancements. Lead SaaS-cloud solution base consulting best practices and site content.
Assisting users with TFS environment.
Responsible for project planning and management for multi-domain Master Data Management implementation.
Self-motivated, with strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Scrum Master
Progressive Digital Media Private Limited
08.2015 - 12.2017
Worked closely with Regulatory reporting, Quality Assurance, and data sourcing teams throughout project lifecycle, from planning and execution to control and closure.
Led cross-functional teams (designers, developers, marketers) in hybrid Scrum/Kanban model to deliver high-volume digital media and content releases.
Implemented Kanban boards to visualize and manage workflow across marketing campaigns, platform updates, and editorial tasks, increasing throughput by 20%.
Balanced Scrum cadences (e.g., sprint reviews/retros) with Kanban flow to support both iterative feature work and continuous content delivery.
Tracked key Kanban metrics (Cycle Time, Lead Time, WIP limits, Throughput) to identify bottlenecks and drive continuous improvement.
Streamlined intake process using service classes and explicit policies, resulting in 30% faster prioritization of urgent marketing initiatives.
Facilitated daily flow-based standups, focused on blockers, flow efficiency, and limiting WIP to avoid context-switching and overload.
Enabled asynchronous collaboration, customizing Kanban in Jira for distributed teams across time zones to maintain productivity and visibility.
Worked with stakeholders to define SLAs for various work types (e.g., creative requests, technical debt, campaign deployments), ensuring reliable delivery.
Coached teams on flow-based Agile mindset, emphasizing sustainable pace, system thinking, and pull-based work management.
Reduced average cycle time by 35% by optimizing swimlane policies, clarifying Definition of Done, and actively managing flow aging and blocked cards.
Facilitated Agile ceremonies, ensuring effective communication among cross-functional teams.
Mentored team members in Scrum practices, fostering culture of continuous improvement.