Srivalli Annamraju
Snoqualmie,USA
Summary
Experience: Seasoned IT professional with over 16 years in automation testing, customer support, production support, and Azure/AI solutions. Expertise Areas: Specializes in web applications, APIs (SOAP, REST, GraphQL) and cloud solutions, Agile Software Development Methodology. Automation Testing: Extensive experience in automation testing using C#, .Net and Visual Studio. Quality Assurance: Strong emphasis on delivering high-quality software through end-to-end test automation, integration testing, and code reviews. Production Support: Held critical production support role at Microsoft, resolving escalations for Outlook Web Access (OWA) to enhance customer satisfaction and ensure system reliability. Production Support: Extensive expertise in HTTP, JSON, REST, XML, network analysis tools (Fiddler), and Python scripting. Database: Adept at SQL Server database management Azure AI Solutions: Skilled in designing and deploying Azure AI solutions, with hands-on experience in machine learning and AI systems. Recent Work: Developed comprehensive POCs and demos showcasing the integration of Azure Cognitive Services, Azure Machine Learning, and Generative AI into practical business solutions. work sample demos –provided upon request Advanced Prompt Engineering: Demonstrated expertise with tools like ChatGPT, Gemini, and Merlin. Infrastructure as Code: Programmed 10+ custom Terraform providers and Python scripts that enabled fine-grained control of cloud resources, enhanced security, and ensured consistent configurations across the business's entire infrastructure.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Apprentice
Cloud And AI/ML Coach
03.2024 - 11.2024
- Coach profile: Can be provided upon request.
- My Work Samples GitHub link – Can be provided upon request.
Sr. Customer Escalation Engineer
Microsoft
10.2014 - 08.2023
- Outlook Web Access
- Outlook Web Access (OWA) is a web-based email client that provides access to email, calendar, contacts, and tasks, mirroring the functionality of the desktop Outlook application. It's part of Microsoft Exchange Online, a cloud-based email hosting service. Users with an Exchange Online license can access their mailboxes and collaborate through OWA and other Outlook clients, like desktop clients, on features like shared mailboxes, calendars, and address lists.
- Tasks and Accomplishments:
- Resolved critical customer escalations for email functionality in Outlook Web Access (OWA), ensuring adherence to SLAs.
- Troubleshot complex customer issues within OWA, independently and collaboratively fixing software defects with development teams.
- Investigated and rectified software defects in Outlook Web Access using C# and ASP.NET, leading to a 30% reduction in recurring customer escalations per month.
- Analyzed and validated logs using Cosmos DB logs, Kusto queries, and internal monitoring tools to identify and troubleshoot issues in real-time.
- Engineered diagnostic tools using C# and .Net, reducing average incident resolution time by 40% and improving support engineer efficiency by 25%; this resulted in faster issue resolution.
- Analyzed performance data and collaborated with cross-functional teams to resolve critical incidents quickly.
- Drove the creation of new diagnostic scripts by presenting potential improvements to the support infrastructure; these scripts reduced time spent on issue diagnosis by 35% for all engineers.
- Generated detailed monthly reports summarizing key findings from investigations.
- Incident management, customer escalation tracking using Azure DevOps.
- Knowledge Management (including adding kb articles, enhancing dev design related documents) using Microsoft SharePoint.
Software Development Engineer / Test
Premera Blue Cross
03.2013 - 10.2014
- SOA_CAAL
- Premera Blue Cross developed SOA_CAAL, a sophisticated system using WCF services, to support the Exchange Health Care Program's goal of improving access to affordable healthcare.
- Tasks and Accomplishments:
- Automated end-to-end testing of the SOA_CAAL project using C# and test automation libraries.
- Collaborated with developers in code reviews, design reviews, and pair programming to ensure quality.
- Catalyzed cross-functional collaboration between developers and testers in agile ceremonies, cutting code review iterations by 20% and accelerating feature delivery timelines.
- Designed and implemented end-to-end API test suite using Parasoft SOA Test, reducing manual testing efforts by 60% and enabling faster detection of integration issues.
- Documented test plans and tracked bugs using Visual Studio Team System (2005 & 2010), while performing integration, end-to-end, API, and UI testing to facilitate project completion.
Software Development Engineer / Test
Aditi Consulting (consultant at Microsoft)
05.2012 - 03.2013
- Exchange Migration
- The Exchange Migration Team is responsible for migrating mailboxes and synchronizing mailbox data from Microsoft Exchange to the cloud. It is also responsible for upgrading or downgrading the mailbox version. The Migration workflow is designed to handle both On-Premises and Data Center moves.
- Tasks and Accomplishments:
- Running the automated test suites and investigating failures to decide between test bug and product bug.
- Participating in code reviews of code changes made to the test automation code.
- Fixing and resolving bugs in the test automation.
- Diagnosed and corrected 27 critical bugs within partner integration tests following the infrastructure upgrade, stabilizing the partner onboarding process and enabling faster partner deployments within the Microsoft ecosystem.
- Reporting the status of test passes on the sign-off builds as part of the sign-off process.
Software Development Engineer / Test
Collabera (Consultant at Microsoft)
02.2011 - 01.2012
- Vulcan Tool: Utilized by Xbox Live Enforcement agents to manage player conduct by investigating complaints, suspending or banning gamertags, and filing formal complaints through "instances."
- Virgo Portal: A web interface for Microsoft partners built on System Center Service Manager, enabling partners to submit service requests and view existing request details, including status, priority, and service level agreements (SLAs).
- Tasks and Accomplishments:
- Conducted end-to-end integration testing for workflows involving Single Instants, Multi Instants, and Regular complaints, including thorough testing of the "XEnforcement" service for complaint file creation (CSV) to trigger enforcement workflows.
- Reviewed code changes related to bug fixes in stored procedures and tables, and performed regression testing on fixed bugs, documenting feature approvals using Visual Studio Team System 2010.
- Executed comprehensive testing of the Virgo portal, focusing on API testing (WCF web service), security, and UI automation (Coded UI).
- Managed the testing environment and deployment processes for SharePoint 2010 and Virgo web services, while tracking bugs, communicating risks, and coordinating with developers and the Program Manager to ensure feature completion.
Software Development Engineer / Test
Medha Consultancy
02.2007 - 09.2010
- (Consultant at various places including WDS, Motricity, Getty Images)
- Tasks and Accomplishments:
- Developed and executed test plans, cases, and suites in C# for web services and applications, utilizing ADO.Net and XML.
- Automated testing for web services, data migration, and application content, and conducted in-depth testing, including private deployments and bug tracking.
- Managed comprehensive QA for UU-CRM integration, focusing on API testing and data integrity.
- Collaborating with cross-functional teams to ensure successful feature delivery.
Education
Master of Computer Applications - Computer Science and Programming
Osmania University
07.2001
Skills
- Version Control Systems
- Design & Development
- Integration & API Testing
- Software Quality Assurance
- Continuous Integration & Deployment
- Object-Oriented Programming
- Agile (Scrum Framework)
- Test case design And Test Planning
Timeline
Apprentice
Cloud And AI/ML Coach
03.2024 - 11.2024
Sr. Customer Escalation Engineer
Microsoft
10.2014 - 08.2023
Software Development Engineer / Test
Premera Blue Cross
03.2013 - 10.2014
Software Development Engineer / Test
Aditi Consulting (consultant at Microsoft)
05.2012 - 03.2013
Software Development Engineer / Test
Collabera (Consultant at Microsoft)
02.2011 - 01.2012
Software Development Engineer / Test
Medha Consultancy
02.2007 - 09.2010
Master of Computer Applications - Computer Science and Programming
Osmania University
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