Summary
Overview
Work History
Education
Skills
Timeline
Generic

Srivardhan P

Summary

Proven expertise in developing intelligent chatbots and virtual assistants using Dialogflow CX, Google CCAI, Microsoft Azure Bot Service, IBM Watson, and RASA Pro. Designed and orchestrated multi-platform chatbot workflows, integrating Azure CLU, IBM WatsonX, and RASA with third-party language models and LLMs. Integrated chatbots with OAuth2-based authentication, leveraging Azure AD, GCP IAM, and Okta SSO for secure identity and access management. Built custom UI components for RASA and utilized RASA speech-to-text APIs to enhance conversational AI with dynamic intent and entity recognition. Engineered conversational AI experiences with GPT-4 for sentiment analysis and text generation, deploying Python-based REST APIs on Azure cloud. Developed and deployed cloud-native microservices using Azure Kubernetes Service (AKS), Azure DevOps pipelines, container services, MySQL DB, and monitoring with Grafana. Hands-on experience building chatbots from scratch using Microsoft Bot Framework and enhancing user experience through adaptive cards and interactive webchat components. Successfully integrated Dialogflow CX bots with CCAI and external cloud APIs for authentication and enterprise-grade deployment. Developed virtual assistants using Kore.AI, incorporating advanced NLP capabilities to drive seamless user interaction across platforms. Implemented robust MongoDB solutions across on-prem, Azure Cosmos DB, and Azure Mongo instances, performing complex CRUD operations via PyMongo and .NET clients. Delivered chatbot solutions end-to-end on Azure and IBM Cloud, utilizing cloud-native tools and services for scalable, secure deployments. Extensive experience in rapid application development using WaveMaker, Angular, and Node.js for full-stack conversational AI solutions. Built and maintained CI/CD pipelines with Jenkins and Python scripts to automate microservices onboarding and Kubernetes deployments. Expert in deploying NLP-driven chatbots across social platforms using Google Dialogflow, Microsoft LUIS, and Azure Bot Service.

Overview

5
5
years of professional experience

Work History

Senior Chatbot/Front-end Consultant

Softel Communications
03.2024 - Current
  • Developed intelligent chatbots using RASA, designing dialog flows, defining intents, and implementing custom entity recognition to enhance conversation accuracy.
  • Integrated RASA with LLMs (e.g., ChatGPT, Sonnet) to generate dynamic responses for unmatched intents, improving user engagement through generative AI.
  • Provisioned and utilized Azure OpenAI services to query enterprise knowledge bases, leveraging prompt engineering to extract accurate and contextual responses.
  • Designed and implemented prompt-based intent handling strategies to route user queries through Azure OpenAI for relevant, intent-driven responses.
  • Customized APIs for seamless integration between Microsoft Copilot Studio and Dynamics 365, aligning chatbot workflows with enterprise data and business logic.
  • Played a key role in conversation design for both Copilot Studio and Google Dialogflow, ensuring optimal user experience and intent clarity.
  • Led user acceptance testing (UAT) with business stakeholders to validate Copilot-Dynamics 365 integrations met operational requirements.
  • Developed test cases and automation scripts for Copilot Studio and Azure Language Studio to streamline QA processes and ensure chatbot reliability.
  • Built virtual assistants using Google Dialogflow CX, incorporating NLP features and flow orchestration to support complex business use cases.
  • Integrated streaming services into log sinks and utilized Google BigQuery for advanced data analysis and system monitoring.
  • Developed interactive dashboards and visualizations using Google Looker and Power BI to track chatbot performance and business KPIs.
  • Stack: Azure Bot Service, Microsoft LUIS, Google Dialog flow CX, Big query, Google Looker dashboards, Microsoft Copilot Studio, Power Automate, Power BI

Senior Chatbot/Front-end Consultant

Baylor Scott & white
06.2023 - 02.2024
  • Delivered end-to-end implementation of Azure and RASA chatbots, integrated with custom webchat interfaces utilizing NLP and rich UI components.
  • Developed and deployed Azure CLU Orchestrators integrated with Web APIs for intent detection, sentiment analysis, FAQ discovery, and additional NLP services.
  • Implemented Retrieval-Augmented Generation (RAG) solutions using Azure AI Search and LangChain to provide generative responses from document-based knowledge.
  • Integrated Genesys API for seamless live chat queuing, enabling real-time escalation from chatbot to human agents.
  • Trained, tested, and deployed language models with domain-specific utterances for CLU-based chatbot consumption.
  • Integrated RASA chatbot with orchestrators and LLMs (e.g., Azure OpenAI) to enhance response accuracy and generative capability.
  • Leveraged OpenAI’s LLMs in combination with Azure CLU to interpret user intents and deliver accurate, conversational responses.
  • Designed conversational flows using RASA and built dialog structures in collaboration with designers via Figma boards.
  • Implemented SSML tagging to support speech-to-text capabilities for enhanced voice-based interactions.
  • Deployed Azure Bot Service chatbots across multiple communication channels for broader user reach and accessibility.
  • Defined intents and performed advanced entity extraction using Microsoft LUIS to improve intent resolution accuracy.
  • Participated in full-stack development of web and backend applications, translating business requirements into scalable solutions.
  • Achieved 90% test coverage by implementing unit and integration tests using Jest for chatbot functionalities.
  • Authored ARM templates to automate CI/CD pipeline deployments across dev, stage, test, and production environments.
  • Actively participated in Agile Scrum ceremonies including sprint planning, retrospectives, and backlog refinement to drive continuous delivery and iterative development.
  • Stack: Azure Bot Service, Microsoft LUIS, QNAMAKER, RASA PRO,.. Oauth 2. c#, .Net, .netcore . Bot builder SDK, Azure Blob storage, notebook, Azure ,Nodejs , Azure keyVault.

Conversational AI& Front-end Engineer

Softweb Solutions
01.2023 - 06.2023
  • Collaborated with stakeholders to gather requirements, and led the design and development of scalable web and backend applications.
  • Developed a conversational AI POC using GPT-4 and Python, and established CI/CD pipelines using Azure DevOps for automated deployment.
  • Built and deployed Kore.AI chatbots with rich NLP components, integrated into custom webchat interfaces with adaptive cards and OAuth2-based user authentication.
  • Developed C# clients to handle OAuth2 authentication via Google, storing user profiles securely in MongoDB.
  • Created and maintained Azure Functions to consume and process Kafka messages, ensuring robust and failsafe production deployments.
  • Designed and implemented Kafka-based POC integrating chatbots with Azure Functions as both producers and consumers in an on-premises environment.
  • Configured Kafka producer and consumer metrics dashboards to monitor performance and throughput across chatbot-related messaging pipelines.
  • Utilized LINQ for advanced data parsing and interaction with SQL databases, optimizing performance and reducing redundant operations.
  • Applied C# with Visual Studio to follow event-driven and test-driven design patterns, developing unit and integration tests for backend services.
  • Leveraged front-end technologies including AJAX, JavaScript, HTML, jQuery, JSON, and .NET Enterprise Library for dynamic and responsive application development.
  • Developed data pipelines using Azure Data Factory, integrated with Kafka and Azure Data Lake to automate weekly live reporting and analytics generation.
  • Participated in Agile Scrum practices including sprint planning, retrospectives, and backlog grooming to ensure timely delivery and iterative enhancements.
  • Stack: Azure Bot Service, Kore.AI, Microsoft Bot Framework , Azure Kafka, ,Angular js ,python , Jupyter notebook, Azure Data Factory, Azure Data bricks . Typescript, C# .NET Core, ADO.Net, Material UI, CSS3, HTML5, JSON, JavaScript, Visual Studio .Net 2017, ASP.NET MVC5.0/4.0, , Entity Framework 6.0/4.0, LINQ ,, Azure App service

Product Development Engineer

Innowise Group
08.2020 - 08.2021
  • Developed dynamic and responsive single-page applications (SPAs) using Angular 8, HTML, and CSS, adhering to project requirements and UI/UX best practices.
  • Implemented state management using Redux in Angular-based SPAs, with .NET backend integration for seamless client-server communication.
  • Translated business and functional requirements into interactive UI components and feature-rich web pages.
  • Migrated legacy front-end applications to React 16, utilizing Redux and RxJS for reactive programming and efficient state handling.
  • Customized Keycloak for identity and access management, including development of custom REST APIs, themes, and customer migration workflows.
  • Designed data models using Entity Framework and Entity Data Model (EDM) to support backend application logic and database interactions.
  • Developed RESTful Web API endpoints with support for bi-directional POST methods to enable secure and scalable backend services.
  • Achieved 90% unit and integration test coverage using C# and Visual Studio Code, ensuring code reliability and maintainability.
  • Ensured adherence to client coding standards and specifications, delivering high-quality and maintainable code across all layers of the application.
  • Stack: Angular 8m ReactJs, Html&CSS, Redux, Keycloak, C# .NET, .Net Framework 1.1, ASP.Net, ADO.Net, React JS, Web API, Microsoft Visio 2003, AJAX, T-SQL, Visual Studio .Net 2003, IIS 5.0, WCF, Web Services, XML, TFS 2010, IIS 7.0, ADO.NET Entity Framework 6.0/4.0, LINQ, XML, Microsoft Enterprise Library, MYSQL, SQL Server 2008 R2, Windows Server 2008 R2/2008, Oracle database, PowerShell Scripts.

Education

Masters -

University of North Texas
12-2022

Skills

  • Frameworks: NET Framework 45/NET 6,7
  • Technologies,Languages: C#, NodeJs, ASPNET 40,NET CORE 3 and MVC 30/50, Azure Sql, Wavemaker ,Azure Cosmos, , Micosoft Bot Framework, netFramework 50/60,
  • Front-End Technologies: React JS, Angular 10/12, JavaScript, Typescript, Html &CSS
  • Operating Systems: 7,8 and 10
  • Cloud: Azure, Copilot Studio, Google Dialogflow , RASA PRO
  • Other Tools/Packages: Azure Luis Service, DialogFlow , Azure Bot Service
  • Database Experience: SQL Server 2016, Mongo DB, , Mongo DB, Document DB
  • ChatBot Systems: Azure Bots, Dialog Flow , RASA PRO
  • Version Control Tools: TFS, GIT ,GitLab, codecloud
  • Scripting and Markups: ASP, JSP, HTML 401/5, PHP, DHTML, CSS (2/3), XPATH
  • Middleware: ADONET 40/35/30/20, WEB SERVICES

Timeline

Senior Chatbot/Front-end Consultant

Softel Communications
03.2024 - Current

Senior Chatbot/Front-end Consultant

Baylor Scott & white
06.2023 - 02.2024

Conversational AI& Front-end Engineer

Softweb Solutions
01.2023 - 06.2023

Product Development Engineer

Innowise Group
08.2020 - 08.2021

Masters -

University of North Texas

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Srivardhan P