SRIVATHANA VADIVEL
Lowell,MA
Summary
Detail-oriented professional with strong communication and problem-solving abilities. Proven success in customer service and quality control, delivering exceptional customer interactions. Bilingual in Tamil, Sinhalese, and English, with experience training staff and maintaining high-quality standards.
Overview
1
1
Certification
2022
2022
years of professional experience
Work History
Cashier / Customer Service Associate
Cashier / Customer Service Associate
Burlington, MA
09.2017 - 01.2022
- Delivered outstanding customer service and assisted shoppers with purchases and returns.
- Maintained organized displays and ensured a positive shopping experience.
- Recognized for reliability, efficiency, and teamwork.
Event Coordinator (Part-time)
UMass Lowell South Campus
Lowell, MA
01.2017 - 01.2018
- Assisted with campus events, including registration, logistics, and guest support.
- Ensured safety compliance and provided excellent customer interaction during events.
Paraprofessional / Substitute Teacher
Lowell Public Schools
Lowell, MA
01.2013 - 01.2016
- Supported classroom instruction and supervised students in learning activities.
- Maintained a positive and inclusive learning environment.
Assistant Manager
Deck Flatlands Corporate
Brooklyn, NY
01.2008 - 01.2011
- Supervised employees, managed inventory, and balanced cash operations.
- Ensured smooth daily operations and maintained high customer satisfaction.
In charge of quality inspection
Lemetry
Burlington, MA
- Performed inspections and testing of medical devices to ensure quality and regulatory compliance.
- Operated lab equipment, analyzed materials, and documented results in computerized systems.
- Trained new staff on inspection procedures and safety guidelines.
- Managed labeling, packaging, and documentation for medical product distribution.
Education
B.S. - Computer Science
UMass Lowell
07-2026
Certificate - Paralegal Studies
UMass Lowell
A.S. - Information Technology
Middlesex Community College
Skills
- Excellent Customer Service & Communication
- Quality Control & Inspection
- Bilingual: Tamil, Sinhalese, English
- Attention to Detail & Time Management
- Team Collaboration & Training
- MS Office & Data Entry (50 WPM)
Certification
- E-Tips Health Communications Certificate, 2022
- Diploma in Computerized Accounting – Asian Information Technology Center
- Certificate in Nursery & Montessori Teaching
Timeline
Cashier / Customer Service Associate
Cashier / Customer Service Associate
09.2017 - 01.2022
Event Coordinator (Part-time)
UMass Lowell South Campus
01.2017 - 01.2018
Paraprofessional / Substitute Teacher
Lowell Public Schools
01.2013 - 01.2016
Assistant Manager
Deck Flatlands Corporate
01.2008 - 01.2011
In charge of quality inspection
Lemetry
B.S. - Computer Science
UMass Lowell
Certificate - Paralegal Studies
UMass Lowell
A.S. - Information Technology
Middlesex Community College