Sroda Coleman
Columbia,MD
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Demonstrated expertise in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Sales Manager
Mcneill LLC
04.2022 - Current
- Handled customer relations issues, resolving an average of 15-20 customer concerns per week, resulting in a 95% client satisfaction rate.
- .Increased sales revenue by 20% year-over-year by developing and implementing effective sales strategies.
- Built long-lasting client relationships, with a 30% increase in repeat business through excellent customer service and consistent follow-ups.
- Managed 10-12 key accounts with strategic planning and relationship-building, leading to a 15% boost in customer loyalty.
- Attended 5-6 industry events and conventions annually to present sales opportunities, generating an average of 10 new leads per event.
- Assisted in recruiting 5-7 top sales team members, contributing to a 25% improvement in team performance and collaboration.
- Exceeded sales targets consistently by an average of 10%, through strategic planning and execution of targeted sales initiatives.
Front Desk Shift Leader
McNeill LLC
03.2021 - Current
- Streamlined front desk operations by implementing efficient check-in and check-out procedures, reducing guest wait times by 15%
- Oversaw the scheduling of front desk staff, ensuring optimal coverage during peak hours and reducing overtime costs.
- Answered an average of 50-60 customer inquiries per day about hotel amenities, ensuring clear and accurate information was provided
- Collaborated with housekeeping staff to coordinate timely room turnovers, improving guest satisfaction scores by 10%.
- Conducted regular audits of financial transactions, maintaining accountability and minimizing discrepancies.
- Enhanced team communication and collaboration with regular staff meetings and briefings.
- Greeted over 100 guests per week at the front desk, engaging in friendly conversations while efficiently managing the check-in process.
Independent Contractor
Carver Hotel
07.2019 - 12.2019
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with key clients, leading to a 25% boost in referral business within a 6-month period.
- Communicated effectively with clients throughout the entire project lifecycle, managing 10-12 projects at once, keeping them informed with weekly progress updates and addressing any concerns.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering 100% of projects on time and within budget, ensuring compliance with client expectations and industry standards.
- Identified and pursued 5-7 new business opportunities per quarter through networking events, online platforms, and word-of-mouth referrals, contributing to a 20% increase in business revenue
Front Desk Supervisor
Aimbridge Hospitality
07.2017 - 03.2019
- Trained and onboarded 10-12 new employees on front desk operations, ensuring they were fully prepared for their roles and responsibilities, contributing to a 20% reduction in training time.
- Provided training on correct procedures, compliance requirements, and performance strategies, resulting in a 15% improvement in team efficiency and adherence to policies.
- Resolved an average of 15-20 guest complaints per week with tact and diplomacy, maintaining a positive hotel image and a 90% satisfaction rate from guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying 5-7 areas for improvement each month, leading to a 12% improvement in service quality.
- Collected room deposits, fees, and payments.
- Managed group reservations for 5-7 large parties or corporate events each month, ensuring smooth check-in experiences and improving guest satisfaction by 15%.
Education
BBA - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD12-2025
Associate of Arts - General Studies
Howard Community College
Columbia, MD12-2021
Skills
- Sales Strategy Development
- Inventory Control
- Strategic Sales Planning
- Effective Problem Analysis
- Contract Development
- Data entry
- Staff training and development
- Talent Acquisition
- Organizational growth
- Employee engagement
- Applicant Assessment
Certification
- Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
- Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- Certified Inside Sales Professional (CISP) - American Association of Inside Sales Professionals.
Timeline
Sales Manager
Mcneill LLC
04.2022 - Current
Front Desk Shift Leader
McNeill LLC
03.2021 - Current
Independent Contractor
Carver Hotel
07.2019 - 12.2019
Front Desk Supervisor
Aimbridge Hospitality
07.2017 - 03.2019
- Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
- Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- Certified Inside Sales Professional (CISP) - American Association of Inside Sales Professionals.
BBA - Human Resources Management
University of Maryland Global Campus
Associate of Arts - General Studies
Howard Community College
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