Srora Asnafe
Pinellas Park,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Private Tutor
Self-employed
Pinellas Park, Florida
08.2022 - Current
- Encouraged and motivated students to work hard towards achieving their educational goals.
- Maintained a positive learning environment by setting clear expectations and rules for behavior.
- Counseled students on study skills, organizational techniques, time management strategies.
- Provided feedback on assignments and projects completed by students outside of class time.
- Utilized various instructional strategies, including lectures, discussions, demonstrations, and hands-on activities.
- Created interactive quizzes and tests for gauging student understanding of course material.
Private Babysitter
Self-employed
Pinellas Park, Florida
01.2016 - Current
- Maintained a safe environment by supervising all activities closely.
- Cared for sick children following doctor's orders for medication administration and special care needs.
- Assisted with homework assignments when needed.
- Created age-appropriate activity plans that promoted learning through fun experiences.
- Transported children to school, daycare or other activities as needed.
- Responded appropriately to misbehavior or accidents in an effort to maintain order without resorting to physical punishment or verbal abuse.
Customer Service Representative
Fass mini mart
St. Petersburg, FL
01.2017 - 12.2022
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier Assistant Manager
krispy crunchy chicken
St. Petersburg, FL
07.2015 - 02.2016
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Implemented operational procedures such as opening and closing procedures for the store.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Prepared weekly schedules for cashiers based on customer demand and staffing availability.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Developed strategies to increase customer satisfaction ratings through improved service standards.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
Education
Associate of Arts - Business Accountancy
St.petersburg College
St. Petersburg, FL05-2012
Skills
- Customer service
- POS systems
- Team leadership
- Customer feedback
- Time management
- Effective communication
- Schedule mastery
- Call management
Languages
English
Native/ Bilingual
Arabic
Full Professional
Timeline
Private Tutor
Self-employed
08.2022 - Current
Customer Service Representative
Fass mini mart
01.2017 - 12.2022
Private Babysitter
Self-employed
01.2016 - Current
Cashier Assistant Manager
krispy crunchy chicken
07.2015 - 02.2016
Associate of Arts - Business Accountancy
St.petersburg College
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