SRUJANA TADIBOINA

• Generating reports on daily transactions, customer data.
• Handle customers and their financial transactions through bank clerical functions.
• Serve as primary point of contact to bank customers.
• Answer and respond to bank customers inquiries on financial transactions.
• Process and accept deposits and loan payments from bank customers.
• Make payments to bank customers after checking and validating customers signatures on checks.
• Check the availability of funds before making payments to customers.
• Prepare and record all deposits and payments into the banks computer systems.
• Educate customers on bank products and services.
• Assist administrative department in their tasks.
• Perform physical verification of cash at the end of the day and reconcile with banking records
• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Receive direction from managers and exercise judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet customers financial needs

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Assisted customers with compromised debit cards and issued new credentials.
• Audited fellow teller currency to contribute to dual-control procedures.
• Placed orders for customer checks and verified starting numbers.
• Sold and cross-sold bank products to new and existing customers.
• Turned in excess cash to maintain drawer security.
• Removed mutilated currency from circulation.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Monitored and reported suspicious activity in line with bank security policies.
• Assisted with training of new tellers on policies and procedures.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.
• Educated customers on online banking and mobile banking applications.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Handled various accounting transactions.
• Executed wire transfers, stop payments and account transfers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Referred customers to other banking departments for specialized services.
• Monitored and verified suspicious activity on customer accounts.
• Trained new hires on customer service policies and procedures.
• Cross-sold credit cards, loans and other bank products.
• Processed applications for new accounts.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Calculated fees due, interest and change for customer transactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Received loan and utility payments, sending funds to correct destinations.
• Generated monthly reports on customer activity and customer feedback.
• Wrote and distributed customer correspondence.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.