Sruthi Anthony
Mount Prospect,IL
Summary
I have dual master's degrees in Business Administration (MBA) and Healthcare Administration (MHA), as well as a bachelor's degree in psychology, which has helped me better understand people, systems, and organizational behavior. I'm enthusiastic about broadening my views, always learning, and investigating possibilities that combine healthcare, business, and strategic leadership. I also have extensive technical expertise with Epic, API, and other health information systems, allowing me to efficiently manage both clinical and administrative operations. In addition, I'm becoming more interested in marketing, specifically how branding, communication, and consumer behavior affect healthcare decision-making and organizational performance. Currently, I am an experienced Staffing Coordinator, skilled in staff scheduling and patient care coordination. Known for resolving conflicts professionally, and maintaining smooth operational flow, contributing to employee and patient satisfaction. I am also multilingual and fluent in languages such as Hindi, Malayalam, and English.
Overview
10
10
years of professional experience
Work History
Staffing Coordinator
Endeavor Health Swedish
Chicago, Illinois
06.2021 - Current
- Utilized the email and file system to maintain organized candidate data and track agency nurse recruitment progress for the floors.
- Kept track of timekeeping responsibilities and employee time-off requests throughout the day.
- Oversaw and created staffing for nurses on the Med Surge, Psych, and rehab floors.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Facilitated communication between nurses and other healthcare providers regarding patient care issues.
- Resolved conflicts among medical staff in a professional manner.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Provided administrative support to the nursing supervisor and other staff members.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues relating to staffing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organizing unit events and sitter distribution to floors.
- Good with ShiftWizard, API, and EPIC.
Unit Concierge
Glenbrook Hospital
Glenview, Illinois
09.2019 - 09.2020
- Coordinated discharge and admission arrangements for patients, ensuring smooth experiences and timely transportation.
- Administered concierge services, streamlining family member inquiries, and requests for information.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Handled complaints from family members in an efficient manner while working toward satisfactory resolutions.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents of patients, and organized files for easy retrieval of information when requested.
- Kept track of medical devices in patient rooms, such as the heart monitor, and was skilled in Epic and handling patient charts.
- Assigned and connected pagers, and Vocera, for the healthcare staff.
- Communication with staff, and being aware of patient status.
- Called requested services for the floors, such as for restock, housekeeping, engineering, and ambulance.
- Assigned nurses to patients, and communicated with staff about admissions.
Unit Concierge
Endeavor Health-Skokie
Skokie, Illinois
05.2016 - 09.2019
- Answering and transferring phone calls in the stroke teleunit of the hospital.
- Handling patient updates and transfers.
- Helping with admission and discharge for patients.
- Ensuring patients have a smooth stay, and solving issues with professionalism.
- Create the staffing for the staff, and communicate with them regarding patient care.
- Paging physicians and appropriate departments for patient care.
- Epic trained and learned patient safety and satisfaction.
Sweet Shop worker
Mariano's Grocery Store
Northbrook, Illinois
08.2015 - 02.2016
- Assisted customers in locating products, and provided detailed information about items available in the sweetshop department.
- Maintained organized inventory by labeling and categorizing items effectively.
- Experienced regular quality control checks to ensure product freshness and safety.
- Trained new staff on store policies and customer service best practices.
- Ensured compliance with safety regulations through daily equipment cleaning.
- Supported promotional activities by setting up displays and signage.
- Responded promptly to customer inquiries, enhancing overall shopping experience.
- Operated equipment safely and effectively, minimizing downtime and accidents.
- Maintained a clean and orderly work environment to align with health standards.
- Making goodies and items that can be sold at the sweet shop.
Education
MBA - Health Administration
University of Phoenix
Tempe, AZ10-2025
Masters in Health Administration - Healthcare Administration MHA
University of Phoenix
Tempe, AZ10-2025
Bachelor of Applied Arts And Science - Psychology
University of Illinois At Chicago
Chicago, IL06-2019
Skills
- Effective communication
- Staff scheduling
- Conflict resolution
- Patient care coordination
- Incident management
- Employee relations
- Payroll administration
- Budget tracking
- Task prioritization
- Employee retention strategies
- Multitasking Abilities
- Active listening
- Decision-making
- Affirmative action
- Technology and software such as EPIC, API, and Microsoft
- telephone communication
- Critical Thinking
- Creative
Timeline
Staffing Coordinator
Endeavor Health Swedish
06.2021 - Current
Unit Concierge
Glenbrook Hospital
09.2019 - 09.2020
Unit Concierge
Endeavor Health-Skokie
05.2016 - 09.2019
Sweet Shop worker
Mariano's Grocery Store
08.2015 - 02.2016
MBA - Health Administration
University of Phoenix
Masters in Health Administration - Healthcare Administration MHA
University of Phoenix
Bachelor of Applied Arts And Science - Psychology
University of Illinois At Chicago