Sruthi Khanna

High-energy leader with a history of delivering outstanding results by optimizing a collaborative focus to rally teams to drive growth. Core strengths include SAP Project management, SAP Release management and SAP Change Management. Analytical thinker comfortable creating structure and paving paths and never shying away from challenges. Experience in operating across organizational boundaries, effortlessly collaborating with others to identify and manage issues. Leader known to influence and organize teams to keep momentum building, promoting teamwork and continuous improvement. Demonstrated experience in meeting strategic IT business requirements, a contagious passion for innovation, and a relentless drive to resolve problems.

• Championed the standardization and simplification of design, minimizing custom solutions only for necessary cases.
• Key support to customers and SAP services teams in the development of customer-specific cloud roadmaps that highlighted Technical Managed services.
• Spearheaded Disaster Recovery activities through bi-annual team partnership, ensured each product area had a complete DR testing, fall back plan, and detailed execution steps.
• Partnered with SAP Operations, team members, the Global Infrastructure team, and Compliance, Security and Network teams to determine business continuity, system availability, and performance improvement requirements.
• Collaborated and coordinated with clients and internal teams to deliver world-class services and lead successful releases for projects.

• Tech Mahindra, Avon, IN, SAP Technical Manager, 01/2023, Present, Release Manager for techno-functional/business teams to understand any new SAP requirements/maintenance activities needed (refreshes) in the landscapes and worked with vendors to get the project/maintenance activities implemented in a timely manner. Collaborate with Customer Delivery Managers to target new pathways to support customers throughout the quality delivery lifecycle. Head all resource planning for project, enhancement, and support workload. Steer monthly technical and operational reviews that provide progress metrics again defined Cloud architecture, drive solution designs that resolve completion issues. Collaborate closely with the Process Leads to suggest standardized and simplified integrated solutions., Devised and deployed Release Management processes and procedures with efficient and repeatable mechanisms for advancing changes throughout the software development lifecycle., Cultivated strong relationships with key partners, including internal and external customers, and cross team members., Drove alignment across all Release Management functions; provided clear direction on successfully executing releases., Delivered improvement and enhancement recommendations for Release Management processes and tools., Leveraged industry expertise to lead negotiations and collaborations with cross-functional teams in the delivery of Release Management services while resolving conflicts and competing priorities., Instrumental role in the preparation of ad-hoc deployment plans and communications, while supporting application teams within the portfolio., Built quality procedures and advanced implementation improvements throughout the release process.
• Adecco (Zoetis), Avon, IN, Simplement Lead /Basis Consultant, 2020, 2022, Strategist behind release management activities in relation to upgrades and transports in ChaRM. Documented all department level, system reliant processes. Coordinated and led service restoration initiatives and lead the planning of monthly maintenance activities. Highlighted needed and expanded functionality of SAP versus legacy systems; communicated system requirements to the SAP Implementation team during the blue printing phase. Identified and discussed viable solutions between the SAP team, department leadership, and executive teams. Monitored ongoing discussions during implementation and ensured objectives were met. Guided the Job Automation team in monitoring executions and advancing key troubleshooting strategies during failures., Technical subject matter expert that resolved all SAP Basis related issues, championed a key focus on root cause analysis and implemented corrective actions., Delivered crucial aid during technical emergency events; engaged and coordinated resources across multiple disciplines, minimizing business impact, and ensuring effective communication., Efficient guide that led the Simplement environment to guarantee uninterrupted business operations.
• The Hackett Group, Avon, IN, SAP Basis Manager, 2017, 2019, Coordinated changes to SAP environments, including upgrades, support packages, software corrections, parameter settings, security notes and other SAP related changes. Directly partnered with infrastructure groups, application support, change management, and business teams to drive maximum value from SAP support. Conducted regular and ongoing releases and supported cross-functional teams in establishing that project plans were in place and that all changes were documented correctly in ChaRM. Led daily health reports of systems and troubleshot issues in the system through regular use of ticketing system JIRA. Steered infrastructure strategic sourcing partners in the maintenance of software, configuration, security, performance and monitoring of SAP systems and upgrades, installations, changes, problems, incidents, and audit compliance., Continually targeted new opportunities to employ solutions to drive common processes and procedures globally., Cross-collaborated with CenturyLink, HEC, and ancillary vendors challenged with the direction, development, and implementation of SAP software solutions, including Vertex, GLSU, and Concur., Advanced reviews of Early Watch Reports and delivered recommendations and updated customer-specific Run Books., Orchestrated changes and objectives that met all project goals, coordinating with SAP teams to determine need requirements and changes., Proactively remained current on SAP products and industry changes.
• TCS, Indianapolis, IN, SAP Basis & Release Consultant, 2015, 2017, Consulting team member and technical consultant for all product implementation, design specification, architecture, enhancement, and integration. Led the SAP full cycle support pack upgrade using SPAM and SUM. Imported and activated new SAP Language packs. Worked with Unix and storage teams to gain access and additional storage. Planned and performed SAP Installations including system sizing, server layout, and managed the overall system installation and lifecycle plan. Supported clients in migrating SAP workloads to cloud hosted solutions. Provided system monitoring for the operating systems, databases, and SAP systems., Directed the deployment of software patches and upgrades that aligned with IT policies and best practices., Built project plans, coordinated with Release Managers, Architects, IBM and team members for support pack upgrades., Completed all required trainings ahead of timelines to ensure full compliance across all internal processes., Collaborated with internal stakeholders, including developers, administrators and project managers, to align systems throughout all phases of the implementation process., Provided technical support in the resolution of complex problems related to SAP Basis components.
• NIMBL, Denver, CO, SAP Basis Consultant, 2014, 2015, Provided installation, configuration, integration, upgrade, and testing services for new projects and on-going maintenance for SAP environments. Provided expert level SAP Basis support, and planned, sized, and installed NetWeaver7.4 gateway for Fiori; installed add-components for Leave Requests and Time sheets. Completed system configuration for the Solution Manager 7.1 system. Performed support pack upgrades, kernel upgrades, and host agent upgrades. Led the daily monitoring of Production SAP ECC, PI, BW, CRM and Solman. Organized SAP Batch job scheduling to meet client requests. Established CCMS monitoring in ECC5.0., Hosted daily and weekly meetings with internal and client teams and vendors to deliver status updates and note trending or noted issues., Developed the project plan for the SAPBW7.31 support pack upgrade; coordinated with client teams to meet all requirements., Crucial support to end-users in troubleshooting issues related to the SAP GUI interface and ancillary technical problems reported during use of the ERP application suite.
• Miracle Soft IT, Manhattan, NY, SAP Basis Consultant, 2008, 2012